Bank of America, Lee Vista Branch

Name:Bank of America, Lee Vista Branch
Full Service Brick and Mortar Office
Review:306 client reviews
Location:5809 South Goldenrod Road
Orlando, FL 32822

Orange County
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Phone:407-802-1827
FDIC Cert:#3510
Established:1999-12-03


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3872, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,440,022,000,000
Total Deposits:$2,075,356,000,000
Total Equity Capital:$230,922,000,000
Total Domestic Office Deposits:$1,964,041,000,000
Net Income:$11,642,000,000
Quarterly Net Income:$5,812,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
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Client Review

306 client reviews of Bank of America scored 2 out of 5.

VERY POOR CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by UnhappyGuest, Jun. 06, 2016

Waited 1 hour and 15 minutes to see a "BANKER".  Had to get a signature a a check from insurance company.  While we were waiting we could hear others in line complaining about the wait just to see a teller! 20 minutes someone hollered can't we get another teller. The manager did NOTHING!Other banks the manager would help the customers!At one point there were 10 customers in line! They had only one poor teller!  There is Coffee, Tea, and cocoa in OTHER BANK LOBBIES, to make the wait more pleasant. Not this Big Rich Bank! The manager, who's name starts with an "S" said that one person was on vacation and the other one called in sick.  Shouldn't there be a floater person?! Then when we do see a "BANKER" They have to call the mortgage co. out in CA. And it turns out that they have to MAIL the check out to CA for a Signature. That's after the "BANKER" waiting 10 minutes for someone at the mortgage company to answer the phone and then another 10 mins. to find out that the check has to be mailed to CA for a signature! I guess the banks, this bank BOA is too big and doesn't care about customer service because the have all the money anyway and we are to bow down and worship at their feet! If you can run from this bank to a smaller and friendly bank! These people don't care about your time! But they will take your check!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Lee Vista Branch at Orlando, FL
13 of 17 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by sugarhoney 2016-06-25 18:40:54
I'm customer of this bank, the service is Great, there is only two line in this bank, so if anyone think they can come in any bank on (busy)and get right out they are kidding their them selfs, all service are Great, wouldn't change a thing, KEEP UP THE GOOD WORK
by cateblanchette 2016-07-06 16:46:50
I've been with BofA since the 1990s.  I love their on-line service.  I HATE the branch at Snider Plaza.  They hire people with no experience and apparently with no training in customer service.  Most strike me as ignorant and untrained.  The turnover rate is unbelievable; they seem to disappear in a few months.  Today I tried to use the ATM, but the "touch" screen didn't work.  I pulled up to the drive-up teller window to report the problem, and "Kelsey" (whom I'd never seen there before) said she knew and that someone was coming later today to fix it.  I said, "why not put up an 'out of order' sign so customers don't waste their time?"  She didn't have an answer; she was clueless.  I said, well at least you could tell me you're sorry for the inconvenience, but instead she looked away and didn't say anything.  BofA shouldn't let Kelsey interface with the public.  From now on, I'll go to the branch on Greenville near Lovers, where the service has always been superb.
by exbanker 2017-09-23 21:49:18
50% of the customers who stand in line at the bank can have their transaction taken care of online or questions answered over the phone. eg. instead of cashing checks, most checks can be deposited and available the next day. The reason why there are few tellers is because very few people want the job and the position is difficult to fill. Tellers have one of the hardest jobs and have to deal with very unkind people who treat them poorly. Customers come up to the window and expect the teller to complete the deposit slip for them. They do not know that the teller sees on average over 100 people so that is a lot of deposit tickets to complete.

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