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Bank of America, LANCASTER-KIEST BRANCH
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3642, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,615,296,000,000 |
| Total Deposits: | $2,071,624,000,000 |
| Total Equity Capital: | $246,924,000,000 |
| Total Domestic Office Deposits: | $1,942,170,000,000 |
| Net Income: | $7,133,000,000 |
| Quarterly Net Income: | $7,133,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
313 client reviews of Bank of America scored 2 out of 5.
Lewis
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by another, Mar. 28, 2025
I went in to do some business that required me to go in person. When I arrived there were 9 people in line. ONE teller that seemed in no hurry. I respect the fact that customers deserve complete and accurate transactions, but I waited for the Single teller for over 40 minutes. I resent the fact that the managers and staff have little concern for their customers. Our time is as valuable as theirs. I would direct this complaint to Jamie Rogers if he is still manger. I also have accounts at Chase in Bonney Lake W.A. and they always have multiple tellers on duty to take care of their customers. Total wait time as been no longer than 3 minutes and they are always watching to see if they need to add a teller to handle the line.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, BONNEY LAKE BRANCH at Bonney Lake, WA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby another, Mar. 28, 2025
I went in to do some business that required me to go in person. When I arrived there were 9 people in line. ONE teller that seemed in no hurry. I respect the fact that customers deserve complete and accurate transactions, but I waited for the Single teller for over 40 minutes. I resent the fact that the managers and staff have little concern for their customers. Our time is as valuable as theirs. I would direct this complaint to Jamie Rogers if he is still manger. I also have accounts at Chase in Bonney Lake W.A. and they always have multiple tellers on duty to take care of their customers. Total wait time as been no longer than 3 minutes and they are always watching to see if they need to add a teller to handle the line.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, BONNEY LAKE BRANCH at Bonney Lake, WA
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Great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SZRGJ, Dec. 19, 2024
It has been a pleasure to work with this bank. The staff members were all very welcoming and provided great service. The banker Mr. Zhao has helped me a lot with making a claim and applying for a credit card.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, EMORY VILLAGE BRANCH at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SZRGJ, Dec. 19, 2024
It has been a pleasure to work with this bank. The staff members were all very welcoming and provided great service. The banker Mr. Zhao has helped me a lot with making a claim and applying for a credit card.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, EMORY VILLAGE BRANCH at Atlanta, GA
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Account Holder
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SHOWMETHEMONEY, Sep. 07, 2024
Tellers at this location lack customer service skills. Always doing the bare minimum. As a Business account holder, I would avoid this particular branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, DUARTE BRANCH at Duarte, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SHOWMETHEMONEY, Sep. 07, 2024
Tellers at this location lack customer service skills. Always doing the bare minimum. As a Business account holder, I would avoid this particular branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, DUARTE BRANCH at Duarte, CA
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