Bank of America, Kendall Square

Name:Bank of America, Kendall Square
Full Service Brick and Mortar Office
Review:291 client reviews
Location:92 Ames St
Cambridge, MA 02142

Middlesex County
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Phone:800-432-1000 (National Customer Service)
FDIC Cert:#3510
Established:2019-03-18


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4323, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,792,891,000,000
Total Deposits:$1,441,116,000,000
Total Equity Capital:$212,590,000,000
Total Domestic Office Deposits:$1,353,687,000,000
Net Income:$14,680,000,000
Quarterly Net Income:$7,411,000,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

291 client reviews of Bank of America scored 2 out of 5.

Bad bank final straw moving account
Overall Rating
Office Environment & Staff
by dmarzilli, Sep. 07, 2019

Went to bank today stuck in traffic due to road work.  Got to bank at 1 minute before 1pm.  Another customer and i were within 3ft of the door. We see a guy rushing to the door and locks the door.  He says were closed.   Told him we were stuck in traffic due to the road work on Moraga way he didn't care.  I look at the clock on the outside of the building  it says 2 minutes to 1pm.  I get back in my car and the radio announces its 1pm.  I guess the bank can't tell time. Been a customer for 20 years.  No more soon as Chase opens across the street I,m moving my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Moraga Branch at Moraga, CA
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Too busy for customers
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Customer2121, Sep. 05, 2019

Employees at this branch are too busy to answer the phone on a Thursday afternoon when Google tells me it's their least busy time. I rang for 10 minutes and no one ever picked up. My 83 year old mother told an associate (salesman) that she had cancelled their credit card and he strong armed her into getting another one. Apparently, they aren't too busy to scam the elderly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Tyrone Branch at Saint Petersburg, FL
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Worst experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Upsetpatron, Sep. 04, 2019

Waited in line for over 40mins. Asked bank rep at front desk if they could provide an additional teller to assist the 2 tellers already assisting patrons. Bank rep stated that they only have 2 tellers available. Mean while they have other bank employees just standing around laughing and basically twiddling their thumbs. The line keeps keeps getting longer,  practically out the door and nobody cares. This is not the first time I have had this experience at this location. Such a digrace, I will definitely be looking elsewhere for my banking needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Country Walk Plaza Branch at Miami, FL
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