Bank of America, Kendall Square

Name:Bank of America, Kendall Square
Full Service Brick and Mortar Office
Review:296 client reviews
Location:92 Ames St
Cambridge, MA 02142

Middlesex County
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Phone:800-432-1000 (National Customer Service)
FDIC Cert:#3510
Established:2019-03-18


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4268, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,852,983,000,000
Total Deposits:$1,497,854,000,000
Total Equity Capital:$212,148,000,000
Total Domestic Office Deposits:$1,402,827,000,000
Net Income:$26,756,000,000
Quarterly Net Income:$6,292,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:12%
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Client Review

296 client reviews of Bank of America scored 2 out of 5.

QUESTION
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by ali1973, Mar. 06, 2020

If I could put under one star for the rating I would put 0 stars because I went to deposit some money and there was nobody to help me 5 staff members were just talking and laughing and I was just waiting and waiting and I ask them are you guys going to help me and they told me just wait the clerk is busy and again I was waiting and there was nobody there to help me they were just talking and laughing about the corona virus and they were just using UN polite language and for real what kind of service the bank has they are supposed to be education people, and today I can't believe what I saw they are so ignorant people low class, they should be smart people, education people, I have a question where did you find these people, do they even have a diploma to work there or they just don't have a diploma I want you to answer my question and from those people i'm going to cancel my account and I don't want to be with you guys anymore just because of your bad service and especially those 5 clerks two girls and three guys I don't want deal with you guys anymore so don't forget to answer my question!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Taylorsville Branch at Salt Lake City, UT
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Big Money Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AngelP, Mar. 05, 2020

This is the second incident.

A month ago,I was told that my money (of $2616 which was supposed to be used to pay rent for home) would be sent in a check (instead of depositing the funds back into my account).

I was told by the bank manager, that I would recieve the check in 7 days which I never recieved.

First, I couldn't understand why they couldn't just deposit the money back into the account.

I spoke to cooperate and was told "if you don't recieve the check in the mail in another two weeks, we will print you out another check".

Now, my rent is due again. I am in panic mold because I've never been late on my rent or given a 3 day notice.

I was slightly relieved that I would be able to go to the bank to get the check.

Yesterday, I get a call from Fara F. (from cooprate), telling me that the bank manager and business manager consultant from this branch had been arreted for fraudulent activity!

I explained that I need my money. My son and I could be homeless if I don't pay my rent which is already late.

Fara F. from cooperate, could only offer an apology. She also stated, they have been getting calls from others as well but "if we can send you another check, it would be 7-15 days".

If? What kind of inconsiderate mess is this? It's not my fault an employee stole my money and now my family have to suffer?

 Bank of America is the worse bank ever. My mother warned me about Bank of America.

Think twice about this branch and the overall company ethics and policies.
 
THIS COULD BE YOU!


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Topanga Canyon-Ventura Branch at Woodland Hills, CA
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Worst customer service to obtsin
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Liz1, Nov. 14, 2019

Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only,  and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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