Bank of America, Ina And La Cholla Branch

Name:Bank of America, Ina And La Cholla Branch
Full Service Brick and Mortar Office
Review:300 client reviews
Location:2080 W. Ina Road
Tucson, AZ 85704

Pima County
View Other Branches
 
Phone:520-219-7405
FDIC Cert:#3510
Established:1963-01-01


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4264, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,031,940,000,000
Total Deposits:$1,670,332,000,000
Total Equity Capital:$207,462,000,000
Total Domestic Office Deposits:$1,577,444,000,000
Net Income:$3,498,000,000
Quarterly Net Income:$3,498,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

300 client reviews of Bank of America scored 2 out of 5.

customer for over 15 years
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LeslieLeslie, May. 20, 2020

They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Horrible at doing their job correctly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by beyondannoyed, May. 22, 2013

I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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by LaceyJD75 2013-05-23 00:44:09
Annoyed, I went into the Monarch Plaza location and the bank manager was a rude and dismissive. She seemed young and inexperienced.  I had my kids with me and she seemed annoyed at my questions. I just moved here from NYC and needed help with my accounts. I will NEVER come back to this location. Mrs. Hales needs to be DEMOTED!

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