Bank of America, Hanover Main Branch

Review Reflection Ridge Branch
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by saml, Feb. 05, 2019

Customer service is unreliable.They get my accounts screwed up on a regular basis. I've banked with BOA for 40 yrs. They haven't improved as far as their employees. At this branch you have to walk in for everything, it is very customer un-friendly. I guess they are saving a few dollars shutting down the drive through but their customers hate it.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Reflection Ridge Branch at Wichita, KS
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My favorite BofA Branch!
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by Tina702, Nov. 28, 2018

I've been client at Bank of America for 9 years total. Last 4 years Ive been getting my little errands done at 1100 Green Valley Pkwy. Henderson, NV 89074. People been always nice and helpful at this location! I noticed that the stuff recently has changed, I used to like being helped by Teller named MILA, unfortunately she moved to another branch. Another great professional was this young lady named Patricia she was a Customer Service Representative, she moved to other branch too. Today I met new Manager of that branch, his name is Samvel he was nice and professional. All I can say I love my Bank of America at Green Valley/Pebble Branch!

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Green Valley/Pebble Branch at Henderson, NV
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Unbelievably Horrible service!
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by Unacceptable, Nov. 09, 2018

 I have never been so disappointed in a professional business in my life!   I ordered a sum of money to be withdrawn from my account. I was surprised that it would take so long, but rearranged my business to comply with the 7 to 10 days they said it would take. I called three times to make this arrangement.  During those three calls all manner of unprofessionalism took place beginning with the way the phone was even answered. I should have called another branch immediately!   Finally they said my order was confirmed and I began to wait. Yesterday( The day before it was supposed to be ready) I called to check and see if it came early so I could come and pick it up they said no  it’s not here yet,  it’ll be here tomorrow. I called at 12:30 in the afternoon today to confirm before I drove all the way to the branch and I was told that the  truck has not arrived yet. They couldn’t tell me what time the truck was going to arrive for security reasons. They would call me back when my order arrived.  A few minutes later the phone rang and I was told that the order had never been placed. I can’t  even tell you how angry I am.  This is so unbelievably unacceptable!   First  we experienced several instances of poor service at our local branch, then they closed our branch, but we said no we can just go to another branch if we need help.  We have been patient enough!   We will be withdrawing every penny from this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cardiff Branch at Egg Harbor Township, NJ
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