Bank of America, Hanover Main Branch

BANK OF AMERICA MORTGAGE AT THIS LOCATION IS HORRIBLE! RUN
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by sttkaren, Sep. 18, 2018

I want to warn you! if you are serious about buying a home, and you think this Bank of America Branch can help you with your Mortgage Loan HA! HA!.  Run! Jennifer Ordaz almost made me loose the one home it took me two years to find with her incompetence.  I will never consider Bank of America for any LOAN in the future.  Go to Chase, Wells Fargo, TD anyone other than this group of clowns.  They are a big joke to the Mortgage Business.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Kirkman Branch at Orlando, FL
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Shame on Bank of America
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by ruthiegolf, Sep. 18, 2018

I had the horrible experience to work with the new manager at this bank.  My suggestion would be she return to training to be able to handle questions that will without a doubt be asked again due to the populations of seniors in the area.  I ask her numerous questions which she indicated she had never dealt with  anything like this but that she was taking the opportunity to learn from her clients/members.  I was at this bank on behalf of my father (he was with me)  my father is unable to handle his finances due to dementia; indicated/proven with a doctors letter and I also had a POA.  I cannot believe she had the nerve to ask me if my dad could remember, really, you have the letter in front of you.  I turned to my dad and said, "dad who am I?"  with a great deal of sadness and a heavy heart my dad could not remember my name or our relationship. My dad did answer with my mom's name; incidentally my my died 12 years ago.   Shame on her.  This is not the first time that I have had these unfortune dealings with this bank.  I don't understand why, when I ask to be part of a conversation on the phone instead of being a go between the individul on the other line said NO.  That is unacceptable.  You are trying to help me but yet refuse to let me be part of the conversation...not a good practice.   The bottom line is their suggestions to help us was, take my dad off his account, see an attorney...no help at all.  I left so frustrated angry and beside myself.  I also was taken back when she ask my dad, So what would you like to do Mr. XXXX,  REALLY, what type of an answer would you expect from a man that suffers from Dementia/Alzheimers, your lack of experience on how to handle situations like these are lacking a great deal and you need sensitivity training at the least.  The worst part is my dad was so so confused when we left we were both in tears by the time we got home.  Shame on you Bank of America.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Dade City Branch at Dade City, FL
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friendly staff
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by fayepeng, Jul. 14, 2018

Opened a student account with Henry’s help. He guided me step by step and was super nice and friendly!

* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Atlantic-Garvey Branch at Monterey Park, CA
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