Bank of America, GRANDE TYLER BRANCH

Name:Bank of America, GRANDE TYLER BRANCH
Full Service Brick and Mortar Office
Review: 2star313 client reviews
Location:6101 S Broadway Ave
Tyler, TX 75703

Smith County
View Other Branches
 
Phone:903-534-6400
Branch Deposit:$645,593,000
FDIC Cert:#3510
Established:09/21/1989


The Bank

Name:Bank of America
Concentration:All Other Over 1 Billion
Established:10/17/1904
FDIC Insurance:01/01/1934
Holden By:BANK OF AMERICA CORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3642, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,615,296,000,000
Total Deposits:$2,071,624,000,000
Total Equity Capital:$246,924,000,000
Total Domestic Office Deposits:$1,942,170,000,000
Net Income:$7,133,000,000
Quarterly Net Income:$7,133,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

313 client reviews of Bank of America scored 2 out of 5.

Lewis
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by another, Mar. 28, 2025

I went in to do some business that required me to go in person. When I arrived there were 9 people in line. ONE teller that seemed in no hurry. I respect the fact that customers deserve complete and accurate transactions, but I waited for the Single teller for over 40 minutes. I resent the fact that the managers and staff have little concern for their customers. Our time is as valuable as theirs. I would direct this complaint to Jamie Rogers if he is still manger. I also have accounts at Chase in Bonney Lake W.A. and they always have multiple tellers on duty to take care of their customers. Total wait time as been no longer than 3 minutes  and they are always watching to see if they need to add a teller to handle the line.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, BONNEY LAKE BRANCH at Bonney Lake, WA
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Great service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SZRGJ, Dec. 19, 2024

It has been a pleasure to work with this bank. The staff members were all very welcoming and provided great service. The banker Mr. Zhao has helped me a lot with making a claim and applying for a credit card.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, EMORY VILLAGE BRANCH at Atlanta, GA
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Account Holder
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by SHOWMETHEMONEY, Sep. 07, 2024

Tellers at this location lack customer service skills. Always doing the bare minimum. As a Business account holder, I would avoid this particular branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, DUARTE BRANCH at Duarte, CA
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