Bank of America, Crabtree Valley Branch

Name:Bank of America, Crabtree Valley Branch
Full Service Brick and Mortar Office
Review:301 client reviews
Location:4317 Glenwood Avenue
Raleigh, NC 27612

Wake County
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Phone:919-829-6657
FDIC Cert:#3510
Established:1971-07-19


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4268, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,161,656,000,000
Total Deposits:$1,820,512,000,000
Total Equity Capital:$209,996,000,000
Total Domestic Office Deposits:$1,729,101,000,000
Net Income:$5,828,000,000
Quarterly Net Income:$2,330,000,000
Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:4%
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Client Review

301 client reviews of Bank of America scored 2 out of 5.

John
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tallone, Sep. 15, 2020

Bank manager horrible. Had checking account hacked and said she could do nothing,to us to call the fraud department who said they could do nothing also. Tried to close account, they said "why"! Tried to freeze account. They said they would but didn't.  I thought they were suppose to help with these situations. Very disgusted! Will find a bank that cares. No customer service  anymore.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lee's Summit-Langsford Branch at Lees Summit, MO
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customer for over 15 years
Overall Rating
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by LeslieLeslie, May. 20, 2020

They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Transfer Funds
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by blahblahblah, May. 09, 2020

My $1,200 check finally came in. I'm a Chase Private Client and I have a household account at Bank of America Enfield. Used my Chase ATM tried to deposit the check to Chase at BA ATM.  That didn't work. Deposited it using my BA ATM card.
Yesterday I tried to transfer the $1,200 to Chase which was a long involved process which ended up taking 55 minutes. I called BA and asked a CSR in Virginia that took me through this long process one question after another and the legal specification that went on for pages and pages that I skimmed though and agreed to then there was another problem and another problem when I register for a same day transfer and when it was all done I was told the transfer will cost my $30. I was told when I checked the transfer there was a line there about the transfer fee. I never saw it I read some much information earlier I never saw the fee information and as a Chase Private Client I've never been charged for anything.  It remained my about three years ago BA charged my $30 to take money out of my account - that never made sense to me. And I never, never transfer money out of BA again. Never.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Enfield Branch at Enfield, CT
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