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Bank of America, Review
Bank of America, Review
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Good bank
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by Saraone, Feb. 07, 2014
Really good bank! Sean is the best person to deal with.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins / 471 Branch at Arlington, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Saraone, Feb. 07, 2014
Really good bank! Sean is the best person to deal with.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins / 471 Branch at Arlington, TX
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No local branch number
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by sucker, Feb. 05, 2014
Why would you not list the local number for your Albion Branch!!!!!! I have been on hold for 10 minutes. Your bank is STUPID
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Albion Branch at Albion, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sucker, Feb. 05, 2014
Why would you not list the local number for your Albion Branch!!!!!! I have been on hold for 10 minutes. Your bank is STUPID
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Albion Branch at Albion, NY
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Worst, most discourteous and unprofessional treatment
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by BeCourteous, Jan. 25, 2014
most discourteous and rude assistant (I presume) bank manager I have ever dealt with. I was courteous and professional, and have had many dealings with financial matters. I needed a signature guarantee on some important (to me) documents. There were no other people waiting to be served. First of all, she was standing at a small booth, and wanted to sign my documents there. She acted discourteously from the moment she saw me, and moreso after that - why?? I asked if we couldn't go in the (empty) office, where there was both a desk, and privacy. For some reason, she made it abundantly clear by her cold treatment, and shoving the documents back at me across the table, that she was not happy serving her customer. While I was there, another customer went storming out of the branch, very angry, about which I do not know. There must be a reason for unhappy customers. I have in the past had exemplary treatment by BOA online customer service. So this was particularly shocking to me, and very upsetting, to have been treated with such disrespect by an employee whose job should be to serve the customer. Even had I not been polite, there would have been no justification for her behavior. Someone should look into this branch's customer service records, and try to document whether the customer had a good experience, or not. Needless to say, I will not be persuing any further dealing with BOA, and I am in the market for both a new car, and a house. to contrast, the following week, I went to the State Employees Union in Siler City, for the same reason (to get signature guarantees) and was treated with decency and consideration - what a difference!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Apex Branch at Apex, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BeCourteous, Jan. 25, 2014
most discourteous and rude assistant (I presume) bank manager I have ever dealt with. I was courteous and professional, and have had many dealings with financial matters. I needed a signature guarantee on some important (to me) documents. There were no other people waiting to be served. First of all, she was standing at a small booth, and wanted to sign my documents there. She acted discourteously from the moment she saw me, and moreso after that - why?? I asked if we couldn't go in the (empty) office, where there was both a desk, and privacy. For some reason, she made it abundantly clear by her cold treatment, and shoving the documents back at me across the table, that she was not happy serving her customer. While I was there, another customer went storming out of the branch, very angry, about which I do not know. There must be a reason for unhappy customers. I have in the past had exemplary treatment by BOA online customer service. So this was particularly shocking to me, and very upsetting, to have been treated with such disrespect by an employee whose job should be to serve the customer. Even had I not been polite, there would have been no justification for her behavior. Someone should look into this branch's customer service records, and try to document whether the customer had a good experience, or not. Needless to say, I will not be persuing any further dealing with BOA, and I am in the market for both a new car, and a house. to contrast, the following week, I went to the State Employees Union in Siler City, for the same reason (to get signature guarantees) and was treated with decency and consideration - what a difference!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Apex Branch at Apex, NC
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A Perfect Example of the Worst Customer Service
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by poorcustservice, Jan. 21, 2014
Just want to share what should not be done... ever! I needed to have a wire transfer, so after being in line to see a teller she directed me to one of the bankers. I sat in the waiting area and at some point I was asked what was the purpose of my waiting. So I said "wire transfer", it was about 4:30 pm, I continued to wait my turn and then the same person who asked me before came up to me at about 5 pm and said that wire transfer closes at 5 and I need to come back tomorrow. So she let me sit and marinade, did not bother to mention that I won't be able to do it after 5 pm, and then came up and smiled while telling me the news. I was very upset, because I wasted about 45 minutes of my time and accomplished absolutely nothing. She knew perfectly well that she won't be assisting me today, she said nothing, let me sit and wait and then announced the news. This is truly the most upsetting visit, I realize they work until 6 pm and they don't care about time, but being so callous and lacking any empathy towards customers'time reflects poorly on Bank of America's customer service.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Indian River Branch at Chesapeake, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby poorcustservice, Jan. 21, 2014
Just want to share what should not be done... ever! I needed to have a wire transfer, so after being in line to see a teller she directed me to one of the bankers. I sat in the waiting area and at some point I was asked what was the purpose of my waiting. So I said "wire transfer", it was about 4:30 pm, I continued to wait my turn and then the same person who asked me before came up to me at about 5 pm and said that wire transfer closes at 5 and I need to come back tomorrow. So she let me sit and marinade, did not bother to mention that I won't be able to do it after 5 pm, and then came up and smiled while telling me the news. I was very upset, because I wasted about 45 minutes of my time and accomplished absolutely nothing. She knew perfectly well that she won't be assisting me today, she said nothing, let me sit and wait and then announced the news. This is truly the most upsetting visit, I realize they work until 6 pm and they don't care about time, but being so callous and lacking any empathy towards customers'time reflects poorly on Bank of America's customer service.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Indian River Branch at Chesapeake, VA
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by Cowgirl 2014-01-24 10:27:13
I'm not surprised at all. I'm in Ludlow and I don't like Bank of America at all. I won't do any business with them at all. Too many bad experiences.
Love this bank!
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by snyderpersky, Jan. 17, 2014
We have been using this bank for years and had nothing but great experiences. The tellers are friendly and helpful. The other staff and the location manager have always given us the best service I've ever had at a bank. We have never had to wait to get assistance. They know there stuff and get things done quickly and correctly. It's a pleasure to walk in to a bank and be greeted by name. They always go above and beyond, and are a pleasure to do business with.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Siesta Key Branch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby snyderpersky, Jan. 17, 2014
We have been using this bank for years and had nothing but great experiences. The tellers are friendly and helpful. The other staff and the location manager have always given us the best service I've ever had at a bank. We have never had to wait to get assistance. They know there stuff and get things done quickly and correctly. It's a pleasure to walk in to a bank and be greeted by name. They always go above and beyond, and are a pleasure to do business with.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Siesta Key Branch at Sarasota, FL
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Love this bank!
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by snyderpersky, Jan. 17, 2014
We have been using this bank for years and had nothing but great experiences. The tellers are friendly and helpful. The other staff and the location manager have always given us the best service I've ever had at a bank. We have never had to wait to get assistance. They know there stuff and get things done quickly and correctly. It's a pleasure to walk in to a bank and be greeted by name. They always go above and beyond, and are a pleasure to do business with.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Siesta Key Branch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby snyderpersky, Jan. 17, 2014
We have been using this bank for years and had nothing but great experiences. The tellers are friendly and helpful. The other staff and the location manager have always given us the best service I've ever had at a bank. We have never had to wait to get assistance. They know there stuff and get things done quickly and correctly. It's a pleasure to walk in to a bank and be greeted by name. They always go above and beyond, and are a pleasure to do business with.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Siesta Key Branch at Sarasota, FL
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Understaffed and Rude
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by Monsterchunk28, Jan. 07, 2014
As a merchant, this is the worst Bank of America location I have done business with. They never have the correct change that we need (5's, 1's etc.), even if we call ahead and they say that they will have our change ready for us. The wait times are always really long because they typically only have one person working in the front. If I get in the regular line, they tell me I need to move to the merchant line, if I move to where the merchant line would be they tell me to get in the regular line. Today was very frustrating. I came in, and there were two people working. I got in the "merchant" line because the girl had her merchant sign up. When the person she was helping walked away I started walking up, and she held up her finger at me and told me I needed to wait. She then had a regular customer come up to the merchant teller. Then the manager approached me and said "there's no merchant teller today, you need to get in the regular line" then she removed the merchant sign. Then I got in line (behind 6 people, 4 of which had come in while I was in the merchant line.) A half hour later I was next. The second tellers spot opened and I started walking up, but was told I needed to wait because the other girl was the "merchant" teller. I run a business and am supposed to be able to go in and out of the bank, which is why they have merchant tellers. Every Bank of America I have banked with in the past is great, unfortunately this branch does not live up to the Bank of America standard I am used to.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Port Orchard Branch at Port Orchard, WA
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Overall Rating Office Environment & Staff Waiting Timeby Monsterchunk28, Jan. 07, 2014
As a merchant, this is the worst Bank of America location I have done business with. They never have the correct change that we need (5's, 1's etc.), even if we call ahead and they say that they will have our change ready for us. The wait times are always really long because they typically only have one person working in the front. If I get in the regular line, they tell me I need to move to the merchant line, if I move to where the merchant line would be they tell me to get in the regular line. Today was very frustrating. I came in, and there were two people working. I got in the "merchant" line because the girl had her merchant sign up. When the person she was helping walked away I started walking up, and she held up her finger at me and told me I needed to wait. She then had a regular customer come up to the merchant teller. Then the manager approached me and said "there's no merchant teller today, you need to get in the regular line" then she removed the merchant sign. Then I got in line (behind 6 people, 4 of which had come in while I was in the merchant line.) A half hour later I was next. The second tellers spot opened and I started walking up, but was told I needed to wait because the other girl was the "merchant" teller. I run a business and am supposed to be able to go in and out of the bank, which is why they have merchant tellers. Every Bank of America I have banked with in the past is great, unfortunately this branch does not live up to the Bank of America standard I am used to.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Port Orchard Branch at Port Orchard, WA
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's.
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by dinawhite1127, Jan. 03, 2014
Our 81 yr. old father's account had some fraudulent activity & because we had recently added him to our acct the bank froze & was going to close our acct!! we had recently been robbed & we gave them the police report, however, 2 1/2 weeks later we r still dealing with this. UNBELIEVABLE...every time I call one of their depts, u have to start at the beginning & get a different story, (they've lied a couple of times)...the real kicker is they weren't even going to tell us about closing the acct. Thank God the place I make my car note contacted us prompting us to go into the bank. If it not been for Karen, (mgr at Thornton rd) this account would have closed. Their customer service dept. treated us like we did something wrong. It's been a nightmare & it's still not resolved.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Powder Springs Branch at Marietta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dinawhite1127, Jan. 03, 2014
Our 81 yr. old father's account had some fraudulent activity & because we had recently added him to our acct the bank froze & was going to close our acct!! we had recently been robbed & we gave them the police report, however, 2 1/2 weeks later we r still dealing with this. UNBELIEVABLE...every time I call one of their depts, u have to start at the beginning & get a different story, (they've lied a couple of times)...the real kicker is they weren't even going to tell us about closing the acct. Thank God the place I make my car note contacted us prompting us to go into the bank. If it not been for Karen, (mgr at Thornton rd) this account would have closed. Their customer service dept. treated us like we did something wrong. It's been a nightmare & it's still not resolved.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Powder Springs Branch at Marietta, GA
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Terrible Customer service
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by akhm, Dec. 09, 2013
Today 12/9/13, I visited the Bay Colony Bank of America drive thru, where I did a personal deposit as well as a change order for my employers. Upon arriving back to my office, I was shocked to see the money in disarray. I had to take time out of my day to fix money that was not in order, not facing the same direction, mixed in with other denominations, as well as upside down. I was a bank teller for two years and I know that this is not a proper standard of customer service. I was highly disappointed in the value placed upon me as a customer, that I was not worth an organized change order. I called the location to let them know what happened and that this was not acceptable customer service. One of the tellers answered the phone and let me know the manager was not there and could she help me. I said yes and told her what happened. She then proceeded to laugh in my face. I asked her "Are you seriously laughing?!" and told her I would be speaking to her manager as well as closing my accounts. I am so disgusted with the lack of quality customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bay Colony Branch at Dickinson, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby akhm, Dec. 09, 2013
Today 12/9/13, I visited the Bay Colony Bank of America drive thru, where I did a personal deposit as well as a change order for my employers. Upon arriving back to my office, I was shocked to see the money in disarray. I had to take time out of my day to fix money that was not in order, not facing the same direction, mixed in with other denominations, as well as upside down. I was a bank teller for two years and I know that this is not a proper standard of customer service. I was highly disappointed in the value placed upon me as a customer, that I was not worth an organized change order. I called the location to let them know what happened and that this was not acceptable customer service. One of the tellers answered the phone and let me know the manager was not there and could she help me. I said yes and told her what happened. She then proceeded to laugh in my face. I asked her "Are you seriously laughing?!" and told her I would be speaking to her manager as well as closing my accounts. I am so disgusted with the lack of quality customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bay Colony Branch at Dickinson, TX
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by MarysYyoung 2013-12-18 13:23:57
You need to get a life!I feel sorry for your employees.
Great!
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by TLCox1984, Dec. 06, 2013
Always excellent customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Johns Creek Branch at Saint Johns, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TLCox1984, Dec. 06, 2013
Always excellent customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Johns Creek Branch at Saint Johns, FL
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Always provided excellent customer service in branch
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by Loralynn, Nov. 18, 2013
The tellers, officers, managers,everyone in the Heckle and Herlong Branch of Rock Hill, SC have always provided me with excellent customer service. They have always been professional, knowledgeable and thoughtful. Over the past 10 years my mobility has gradually became severely handicapped and without my even requesting special considerations the teller manager let me know that I could use the drive-thru for all my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Heckle And Herlong Branch at Rock Hill, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Loralynn, Nov. 18, 2013
The tellers, officers, managers,everyone in the Heckle and Herlong Branch of Rock Hill, SC have always provided me with excellent customer service. They have always been professional, knowledgeable and thoughtful. Over the past 10 years my mobility has gradually became severely handicapped and without my even requesting special considerations the teller manager let me know that I could use the drive-thru for all my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Heckle And Herlong Branch at Rock Hill, SC
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rude teller
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by 33mom, Nov. 16, 2013
Went to pay my mortgage with a check teller says i need account number I said don't have it. She stares at me. Then says do you have your bank debit card I said no. She stares. I said all you need to do is look up my acct number with my social she says do you have your id I said no.......she stares ..... i went to snatch it from her and she says your social is???? i told her she sighs.......and then says oh its a mortgage.....and they wonder why I don't want to use them as a bank. Her name was Rose - doesn't need to work there. I bank with vystar.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fleming Island Branch at Fleming Island, FL
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Overall Rating Office Environment & Staff Other Servicesby 33mom, Nov. 16, 2013
Went to pay my mortgage with a check teller says i need account number I said don't have it. She stares at me. Then says do you have your bank debit card I said no. She stares. I said all you need to do is look up my acct number with my social she says do you have your id I said no.......she stares ..... i went to snatch it from her and she says your social is???? i told her she sighs.......and then says oh its a mortgage.....and they wonder why I don't want to use them as a bank. Her name was Rose - doesn't need to work there. I bank with vystar.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fleming Island Branch at Fleming Island, FL
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one phone number
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by needsanewbank, Nov. 05, 2013
They have ONE phone number. They NEVER answer the phone. The phone has NO voicemail.
They called me yesterday. After trying the sole number for two days (at least 20 tries), I cannot find out what they wanted. I hope it isn't important.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Galleria Mall Branch at Henderson, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby needsanewbank, Nov. 05, 2013
They have ONE phone number. They NEVER answer the phone. The phone has NO voicemail.
They called me yesterday. After trying the sole number for two days (at least 20 tries), I cannot find out what they wanted. I hope it isn't important.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Galleria Mall Branch at Henderson, NV
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by dcmc 2014-01-03 09:24:01
I am leaving the bank--personal service--NON existent. NO ONE EVER answers the phone live--Had to drive to see if they were open during the holidays. They have grow so big they have forgotten about the personal touch. I am amazed that ANYONE banks with them.
by Marcou 2015-05-05 18:35:48
Galleria mall branch on Sunset,Henderson is lacking QUALITY SERVICE As a long time customer I'm about ready to close all my accounts !!!
Branch opened at 9am. I was 3rd in line as await a teller, only one OPENED, as there were 5 + employees on premise,but none were prepared to open.
As I waited I overheard 5 customers frustrated as I indicating they will close existing accounts if this service doesn't improve Many customers ask where t by e tellers were and if they are going to get more than one teller !!!!
The manager had no clue or cared about these customers !!!!!
I too as having a very substantial amount of funds with your establishment is highly considering closing my accounts.
SOMEONE NEEDS TO TAKE ACTION ON THIS BRANCH !!!!!! There appears to be many chiefs but no Indians manning the teller position... I can assure you that if no action is taken here in Henderson Nevada branch you will lose many customers, including myself.... It's time you do the right thing ..,as a business !!!!!!!
Branch opened at 9am. I was 3rd in line as await a teller, only one OPENED, as there were 5 + employees on premise,but none were prepared to open.
As I waited I overheard 5 customers frustrated as I indicating they will close existing accounts if this service doesn't improve Many customers ask where t by e tellers were and if they are going to get more than one teller !!!!
The manager had no clue or cared about these customers !!!!!
I too as having a very substantial amount of funds with your establishment is highly considering closing my accounts.
SOMEONE NEEDS TO TAKE ACTION ON THIS BRANCH !!!!!! There appears to be many chiefs but no Indians manning the teller position... I can assure you that if no action is taken here in Henderson Nevada branch you will lose many customers, including myself.... It's time you do the right thing ..,as a business !!!!!!!
Outstanding Service
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by oferrells, Oct. 11, 2013
My husband and I cannot thank Bank of America for their outstanding service the last few weeks. I had my purse stolen and other banking items stolen, it was a very stressful time and the last straw was when the thief's were cashing checks using my identity and bank account. WE went into the bank extremely stressed and wondering what was going to happen next. We were blessed to come across Paulina who immediately took action to help us. She continues to contact us daily and/or assist us in our accounts. Paulina is friendly, helpful and is not afraid to search for an answer if she does not know it. So thank you Paulina for making a terrible situation into a bearable situation.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 13th Street Branch at Gainesville, FL
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Overall Ratingby oferrells, Oct. 11, 2013
My husband and I cannot thank Bank of America for their outstanding service the last few weeks. I had my purse stolen and other banking items stolen, it was a very stressful time and the last straw was when the thief's were cashing checks using my identity and bank account. WE went into the bank extremely stressed and wondering what was going to happen next. We were blessed to come across Paulina who immediately took action to help us. She continues to contact us daily and/or assist us in our accounts. Paulina is friendly, helpful and is not afraid to search for an answer if she does not know it. So thank you Paulina for making a terrible situation into a bearable situation.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 13th Street Branch at Gainesville, FL
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Bank of America branch Lighthouse Point, Fl
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by Charolete11, Oct. 08, 2013
I went into this branch a few days ago and I was helped by the teller named Jennifer she was so sweet and really caring she helped me with my problem. I would definitely recommend this branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Lighthouse Point Branch at Pompano Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Charolete11, Oct. 08, 2013
I went into this branch a few days ago and I was helped by the teller named Jennifer she was so sweet and really caring she helped me with my problem. I would definitely recommend this branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Lighthouse Point Branch at Pompano Beach, FL
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Changing banks after over 20 years thanks to Vera.
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by MaryBenjamin, Oct. 03, 2013
The title says it all. We've been with Bank of America for so many years, and for the 18 years we've lived in our chandler home, we've gone to the Bank of America on queen creek and alma school, and most of the employees have changed over time, yet Linda, a heavy set man, and Vera have been there for a majority of our banking experience. Linda and the mentioned man--whose name has slipped my mind, I'm sorry to say--have been marvelous and outstanding, but Vera has treated us with the absolute most disrespect possible. From accusing us of robbing a bank (when we had a stack of ones and fives from a garage sale) to calling managers over time and time again, not allowing us to deposit money into our shared account with family members when it had never been an issue previously, the list goes on and on. Between her constant badgering and the incompetence of each novice and nosy manager, we should have changed banks long ago, but we kept hoping things would get better and they haven't. So take my advice and steer clear of this branch and this bank and find somewhere that values your business, time, money, and loyalty, because the ocotillo branch of Bank of America clearly does not.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ocotillo Branch at Chandler, AZ
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MaryBenjamin, Oct. 03, 2013
The title says it all. We've been with Bank of America for so many years, and for the 18 years we've lived in our chandler home, we've gone to the Bank of America on queen creek and alma school, and most of the employees have changed over time, yet Linda, a heavy set man, and Vera have been there for a majority of our banking experience. Linda and the mentioned man--whose name has slipped my mind, I'm sorry to say--have been marvelous and outstanding, but Vera has treated us with the absolute most disrespect possible. From accusing us of robbing a bank (when we had a stack of ones and fives from a garage sale) to calling managers over time and time again, not allowing us to deposit money into our shared account with family members when it had never been an issue previously, the list goes on and on. Between her constant badgering and the incompetence of each novice and nosy manager, we should have changed banks long ago, but we kept hoping things would get better and they haven't. So take my advice and steer clear of this branch and this bank and find somewhere that values your business, time, money, and loyalty, because the ocotillo branch of Bank of America clearly does not.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ocotillo Branch at Chandler, AZ
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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DO NOT GO TO THIS BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by JohnE, Oct. 01, 2013
I went into the bank to open a saving and checking and to invest in my retirement plan for over 500k. The managers signed me into their system to sit and wait. I had some coffee and contemplated on my ideas. After being called I walked over to the manager. She did not know a thing about her job and was very unprofessional. She did not wear her name tag and was so unprofessional. Common have some respect! She had her shoes off and acted like it was her home there. I did not enjoy the visit and I didn't get to invest that day. I do not want to give this bank another try! I do not recommend! STAY AWAY! I don't know how this lady became manager but someone needs to make sure she is qualified!! Obviously she does not give a flying crap about her job.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Highway 121 And Josey Lane Branch at The Colony, TX
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JohnE, Oct. 01, 2013
I went into the bank to open a saving and checking and to invest in my retirement plan for over 500k. The managers signed me into their system to sit and wait. I had some coffee and contemplated on my ideas. After being called I walked over to the manager. She did not know a thing about her job and was very unprofessional. She did not wear her name tag and was so unprofessional. Common have some respect! She had her shoes off and acted like it was her home there. I did not enjoy the visit and I didn't get to invest that day. I do not want to give this bank another try! I do not recommend! STAY AWAY! I don't know how this lady became manager but someone needs to make sure she is qualified!! Obviously she does not give a flying crap about her job.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Highway 121 And Josey Lane Branch at The Colony, TX
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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New Bank Manager Needed - Billie The Worst!!
Overall Rating
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Office Environment & Staff
Waiting Time
Other Services
by westie312, Sep. 28, 2013
Having used the Parkage Branch for years I was shocked today at the attitude of the Branch Manager Billie. She was quick to inform me that she is the manager and her way goes. No smile..No Reason..So Unfriendly. I must say the tellers are very nice and seemed embarrassed at the way she was talking to me.
Next time she speaks so abruptly to a customer she might want to know I work for a company with 14 stores depositing in Bank Of America!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Manchester Parkade Branch at Manchester, CT
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby westie312, Sep. 28, 2013
Having used the Parkage Branch for years I was shocked today at the attitude of the Branch Manager Billie. She was quick to inform me that she is the manager and her way goes. No smile..No Reason..So Unfriendly. I must say the tellers are very nice and seemed embarrassed at the way she was talking to me.
Next time she speaks so abruptly to a customer she might want to know I work for a company with 14 stores depositing in Bank Of America!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Manchester Parkade Branch at Manchester, CT
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst customer service
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Office Environment & Staff
by Goldie, Sep. 24, 2013
I was supposedly put on waiting list for safe deposit box. A few months later, come to find out, I was not even on the list.
Solution:
Oh sorry, shall we add you now?
Had problem with account. Went into one of the offices.
This is almost laughable. We were both standing, as the other seat was by her, not near the front of the desk. We were never asked to have a seat. So finally I sat down and my 6'6" bf crouched down beside me on the floor. I told her I had been severely ill and going to Boston for treatment. As an explanation as to why I had not come in sooner. No Response to that at all. Nothing.
She proceeded to talk down to us like we were ignorant.
The whole time. I'm thinking to myself, why are we here putting up with this?
Not a nice feeling to have with the people holding your money.
Then she left the room, supposedly to speak with a manager, we waited 7-10 minute and she came back only partially doing what we needed with this long winded pompous lecture, again talking to us like we were slow and acting like she was doing us the favor of the century.
Hope this condescending holier than thou snob never faces any hurdles in her life. I just can't imagine how she will be able to cope.
I do not recommend this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Myles Standish Plaza Branch at Plymouth, MA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby Goldie, Sep. 24, 2013
I was supposedly put on waiting list for safe deposit box. A few months later, come to find out, I was not even on the list.
Solution:
Oh sorry, shall we add you now?
Had problem with account. Went into one of the offices.
This is almost laughable. We were both standing, as the other seat was by her, not near the front of the desk. We were never asked to have a seat. So finally I sat down and my 6'6" bf crouched down beside me on the floor. I told her I had been severely ill and going to Boston for treatment. As an explanation as to why I had not come in sooner. No Response to that at all. Nothing.
She proceeded to talk down to us like we were ignorant.
The whole time. I'm thinking to myself, why are we here putting up with this?
Not a nice feeling to have with the people holding your money.
Then she left the room, supposedly to speak with a manager, we waited 7-10 minute and she came back only partially doing what we needed with this long winded pompous lecture, again talking to us like we were slow and acting like she was doing us the favor of the century.
Hope this condescending holier than thou snob never faces any hurdles in her life. I just can't imagine how she will be able to cope.
I do not recommend this branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Myles Standish Plaza Branch at Plymouth, MA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mmmm, Sep. 20, 2013
Im advance customer with bank of america for past 7 years and was happy with the service. Had to move my office to Lilburn, GA and use different branch. People r nice however branch manager is not competent and not helping at all. I gave a few chances but I will probably stop using this branch. Unbelievable experience:(
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lilburn Branch at Lilburn, GA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mmmm, Sep. 20, 2013
Im advance customer with bank of america for past 7 years and was happy with the service. Had to move my office to Lilburn, GA and use different branch. People r nice however branch manager is not competent and not helping at all. I gave a few chances but I will probably stop using this branch. Unbelievable experience:(
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lilburn Branch at Lilburn, GA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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