Bank of America, BAY COLONY BRANCH

Name:Bank of America, BAY COLONY BRANCH
Full Service Brick and Mortar Office
Review: 2star310 client reviews
Location:1818 Fm 646 Rd W
Dickinson, TX 77539

Galveston County
View Other Branches
 
Phone:281-337-8607
FDIC Cert:#3510
Established:12/15/2004


The Bank

Name:Bank of America
Concentration:All Other Over 1 Billion
Established:10/17/1904
FDIC Insurance:01/01/1934
Holden By:BANK OF AMERICA CORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3773, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,540,116,000,000
Total Deposits:$2,031,779,000,000
Total Equity Capital:$236,206,000,000
Total Domestic Office Deposits:$1,909,516,000,000
Net Income:$28,782,000,000
Quarterly Net Income:$4,591,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:8%
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Client Review

310 client reviews of Bank of America scored 2 out of 5.

Terrible Customer service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by akhm, Dec. 09, 2013

Today 12/9/13, I visited the Bay Colony Bank of America drive thru, where I did a personal deposit as well as a change order for my employers. Upon arriving back to my office, I was shocked to see the money in disarray. I had to take time out of my day to fix money that was not in order, not facing the same direction, mixed in with other denominations, as well as upside down. I was a bank teller for two years and I know that this is not a proper standard of customer service. I was highly disappointed in the value placed upon me as a customer, that I was not worth an organized change order. I called the location to let them know what happened and that this was not acceptable customer service. One of the tellers answered the phone and let me know the manager was not there and could she help me. I said yes and told her what happened. She then proceeded to laugh in my face. I asked her "Are you seriously laughing?!" and told her I would be speaking to her manager as well as closing my accounts. I am so disgusted with the lack of quality customer service.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bay Colony Branch at Dickinson, TX
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by MarysYyoung 2013-12-18 13:23:57
You need to get a life!I feel sorry for your employees.

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