Bank of America, Aurora West Branch
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310 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3773, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,540,116,000,000 |
| Total Deposits: | $2,031,779,000,000 |
| Total Equity Capital: | $236,206,000,000 |
| Total Domestic Office Deposits: | $1,909,516,000,000 |
| Net Income: | $28,782,000,000 |
| Quarterly Net Income: | $4,591,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
310 client reviews of Bank of America scored 2 out of 5.
They treat customers differently in person than over the phone when no one's lQQking!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BrDo, Feb. 13, 2013
I've had one other bank in my lifetime and I'm almost 40. I steered away from the other bank when I experienced the bank's unprofessionalism regarding a $14.95 recurring charge that wouldn't stop.
Bank of America! They were batting a 1000 up until the point of speaking to a rep by phone in the AURORA, IL on the Indian Trail Rd. branch. To make a long story short, including 2-3 employees I know by name there, they're FAKE & PHONY sickening nice --- face to face & rude over the phone!!! WOW! Even after you identify yourself and say I know you, why are you treating me like this over the phone!!!? And the rep was even combative & was taking things way too personal. It was all over a roll of $10 in quarters that I forgot:) I left them there minutes before closing & did several transactions with the newer teller and do you think she'd try to bother and remember me!? After she said how she loved my coat... Unreal. If this is how they act over the phone & the call was initiated in regards to a roll of quarters you left, just imagine how pissed off they will make you about everything else. I even have my mortgage there & a good $2500-4600+ in deposits in any given month. Well, quite frankly my dear, they DON'T GIVE A D@MN!!!
Anyway, made my way from Jason, teller supervisor to Ray, the branch manager & I could tell although Ray was the only professional person I spoke to at the branch, he was quivering like a leaf & was rushing me off the phone at the end kinda. Almost as if he was afraid I was going to go higher up still (which I probably will).
It's unfortunate, because I got a killer interest rate on my mortgage. Good luck if you bank or have any dealings with them!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aurora - Indian Trail Branch at Aurora, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BrDo, Feb. 13, 2013
I've had one other bank in my lifetime and I'm almost 40. I steered away from the other bank when I experienced the bank's unprofessionalism regarding a $14.95 recurring charge that wouldn't stop.
Bank of America! They were batting a 1000 up until the point of speaking to a rep by phone in the AURORA, IL on the Indian Trail Rd. branch. To make a long story short, including 2-3 employees I know by name there, they're FAKE & PHONY sickening nice --- face to face & rude over the phone!!! WOW! Even after you identify yourself and say I know you, why are you treating me like this over the phone!!!? And the rep was even combative & was taking things way too personal. It was all over a roll of $10 in quarters that I forgot:) I left them there minutes before closing & did several transactions with the newer teller and do you think she'd try to bother and remember me!? After she said how she loved my coat... Unreal. If this is how they act over the phone & the call was initiated in regards to a roll of quarters you left, just imagine how pissed off they will make you about everything else. I even have my mortgage there & a good $2500-4600+ in deposits in any given month. Well, quite frankly my dear, they DON'T GIVE A D@MN!!!
Anyway, made my way from Jason, teller supervisor to Ray, the branch manager & I could tell although Ray was the only professional person I spoke to at the branch, he was quivering like a leaf & was rushing me off the phone at the end kinda. Almost as if he was afraid I was going to go higher up still (which I probably will).
It's unfortunate, because I got a killer interest rate on my mortgage. Good luck if you bank or have any dealings with them!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aurora - Indian Trail Branch at Aurora, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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