Bank of America, Apex Branch

Name:Bank of America, Apex Branch
Full Service Brick and Mortar Office
Review:304 client reviews
Location:5496 Apex Peakway Dr
Apex, NC 27502

Wake County
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Phone:919-362-0012
FDIC Cert:#3510
Established:2002-06-19


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4215, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,316,773,000,000
Total Deposits:$1,959,886,000,000
Total Equity Capital:$220,421,000,000
Total Domestic Office Deposits:$1,855,921,000,000
Net Income:$6,504,000,000
Quarterly Net Income:$6,504,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

304 client reviews of Bank of America scored 2 out of 5.

Worst, most discourteous and unprofessional treatment
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BeCourteous, Jan. 25, 2014

most discourteous and rude assistant (I presume) bank manager I have ever dealt with.  I was courteous and professional, and have had many dealings with financial matters.  I needed a signature guarantee on some important (to me) documents.  There were no other people waiting to be served.  First of all, she was standing at a small booth, and wanted to sign my documents there.  She acted discourteously from the moment she saw me, and moreso after that - why??  I asked if we couldn't go in the (empty) office, where there was both a desk, and privacy.  For some reason, she made it abundantly clear by her cold treatment, and shoving the documents back at me across the table, that she was not happy serving her customer. While I was there, another customer went storming out of the branch, very angry, about which I do not know.  There must be a reason for  unhappy customers.  I have in the past had exemplary treatment by BOA online customer service.  So this was particularly shocking to me, and very upsetting, to have been treated with such disrespect by an employee whose job should be to serve the customer.  Even had I not been polite, there would have been no justification for her behavior.  Someone should look into this branch's customer service records, and try to document whether the customer had a good experience, or not. Needless to say, I will not be persuing any further dealing with BOA, and I am in the market for both a new car, and a house.  to contrast, the following week, I went to the State Employees Union in Siler City, for the same reason (to get signature guarantees) and was treated with decency and consideration - what a difference!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Apex Branch at Apex, NC
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