Bank of America, American Canyon Branch

Name:Bank of America, American Canyon Branch
Full Service Brick and Mortar Office
Review:294 client reviews
Location:5085 Main Street
American Canyon, CA 94503

Napa County
View Other Branches
Office Hours:Mon:09:00:17:00
FDIC Cert:#3510

The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4270, view all, view on map
Total Assets:$1,812,976,000,000
Total Deposits:$1,446,939,000,000
Total Equity Capital:$211,628,000,000
Total Domestic Office Deposits:$1,360,085,000,000
Net Income:$20,464,000,000
Quarterly Net Income:$5,784,000,000
Return on Assets:2%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:11%

Client Review

294 client reviews of Bank of America scored 2 out of 5.

Customer service
Overall Rating
Waiting Time
Other Services
by KPrior, Apr. 14, 2017

Been with Bofa over almost 30 yrs. I deposited a MO from USPS (Bofa recommended me accepting these for best security) I have received a monthly MO from customer for almost 3 yrs.  this one got flagged. Called and kindly told me she saw no problems and if it did not clear the. Ext day to call back.  2 days later called-told it had suspicious activity, supervisor then cleared it for me. Next day on hold again.  Rude girl refuse to let me have supervisor (30 minutes arguing with me. Then supervisor said no address on MO (the guy never adds the address). Then told me when he checked with USPS that they show the MO serial number did not exist. I called USPS and it verified clear 2 days earlier.  Called BOfa back and now they say it still has to wait the 10 days for USPS to give them the money.  

What happened to my bank's customer service?  They not only are rude on the phone but seem ignorant with ever changing stories.  Or is this a new scam to keep money longer in their hands?  

I have never experienced this type of disregard and attitude of indifference to a problem.  I was also told by the supervisor that I could not go higher to solve the pronlem as he had no supervisor for me to talk with.  This is not the bank I have come to trust.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, American Canyon Branch at American Canyon, CA
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