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Bank of America, AMERICAN CANYON BRANCH
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3670, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,565,878,000,000 |
| Total Deposits: | $2,017,820,000,000 |
| Total Equity Capital: | $243,688,000,000 |
| Total Domestic Office Deposits: | $1,892,511,000,000 |
| Net Income: | $20,274,000,000 |
| Quarterly Net Income: | $7,057,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
312 client reviews of Bank of America scored 2 out of 5.
Customer service
Overall Rating
Waiting Time
Other Services
by KPrior, Apr. 14, 2017
Been with Bofa over almost 30 yrs. I deposited a MO from USPS (Bofa recommended me accepting these for best security) I have received a monthly MO from customer for almost 3 yrs. this one got flagged. Called and kindly told me she saw no problems and if it did not clear the. Ext day to call back. 2 days later called-told it had suspicious activity, supervisor then cleared it for me. Next day on hold again. Rude girl refuse to let me have supervisor (30 minutes arguing with me. Then supervisor said no address on MO (the guy never adds the address). Then told me when he checked with USPS that they show the MO serial number did not exist. I called USPS and it verified clear 2 days earlier. Called BOfa back and now they say it still has to wait the 10 days for USPS to give them the money.
What happened to my bank's customer service? They not only are rude on the phone but seem ignorant with ever changing stories. Or is this a new scam to keep money longer in their hands?
I have never experienced this type of disregard and attitude of indifference to a problem. I was also told by the supervisor that I could not go higher to solve the pronlem as he had no supervisor for me to talk with. This is not the bank I have come to trust.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, American Canyon Branch at American Canyon, CA
15 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Time Other Servicesby KPrior, Apr. 14, 2017
Been with Bofa over almost 30 yrs. I deposited a MO from USPS (Bofa recommended me accepting these for best security) I have received a monthly MO from customer for almost 3 yrs. this one got flagged. Called and kindly told me she saw no problems and if it did not clear the. Ext day to call back. 2 days later called-told it had suspicious activity, supervisor then cleared it for me. Next day on hold again. Rude girl refuse to let me have supervisor (30 minutes arguing with me. Then supervisor said no address on MO (the guy never adds the address). Then told me when he checked with USPS that they show the MO serial number did not exist. I called USPS and it verified clear 2 days earlier. Called BOfa back and now they say it still has to wait the 10 days for USPS to give them the money.
What happened to my bank's customer service? They not only are rude on the phone but seem ignorant with ever changing stories. Or is this a new scam to keep money longer in their hands?
I have never experienced this type of disregard and attitude of indifference to a problem. I was also told by the supervisor that I could not go higher to solve the pronlem as he had no supervisor for me to talk with. This is not the bank I have come to trust.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, American Canyon Branch at American Canyon, CA
15 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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