BancFirst, 3801 N.W. CACHE ROAD BRANCH
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| Name: | BancFirst |
| Concentration: | Commercial Lending Specialization |
| Established: | 04/01/1989 |
| FDIC Insurance: | 04/01/1989 |
| Holden By: | BANCFIRST CORP |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 117, view all, view on map |
| Website: | www.bancfirst.bank |
| Total Assets: | $11,760,868,000 |
| Total Deposits: | $10,388,313,000 |
| Total Equity Capital: | $1,248,358,000 |
| Total Domestic Office Deposits: | $10,388,313,000 |
| Net Income: | $49,204,000 |
| Quarterly Net Income: | $49,204,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 16% |
| Quarterly Return on Equity: | 16% |
| More... | |
Client Review
12 client reviews of BancFirst scored 3 out of 5.
Horrible customer service and policies
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by StolenDebitCard, Feb. 25, 2025
I was merrily using their ATM when their ATM shut down and would not give me my debit card back. The representative on the phone refused to assist me with getting my debit card back. I went inside the bank and the rude and unprofessional bank manager told me that since I am not a Bancfirst account holder that they will not help me with getting my debit card back. This is just wrong. I paid to use their ATM and there is no reason they should refuse to help me get my card back. I would not use this bank if I was paid to. Their customer service is terrible and they are out of line for this type of business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, TULSA BRANCH at Tulsa, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby StolenDebitCard, Feb. 25, 2025
I was merrily using their ATM when their ATM shut down and would not give me my debit card back. The representative on the phone refused to assist me with getting my debit card back. I went inside the bank and the rude and unprofessional bank manager told me that since I am not a Bancfirst account holder that they will not help me with getting my debit card back. This is just wrong. I paid to use their ATM and there is no reason they should refuse to help me get my card back. I would not use this bank if I was paid to. Their customer service is terrible and they are out of line for this type of business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, TULSA BRANCH at Tulsa, OK
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Theresa Taylor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by ttaylor1960, Dec. 26, 2023
Been with them for over 40 years. I kept them even when I moved to Pennsylvania. The staff is very helpful and professional and willing to help with any and all of your needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, LUTHER BRANCH at Luther, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ttaylor1960, Dec. 26, 2023
Been with them for over 40 years. I kept them even when I moved to Pennsylvania. The staff is very helpful and professional and willing to help with any and all of your needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, LUTHER BRANCH at Luther, OK
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Extremely friendly and helpful.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Valeta, Jul. 01, 2022
I joined this bank soon after they opened, which was August 2019. Many of the people there know my name when I walk in. Friendly, very helpful and personable. Most every review on this page, of which many are low reviews, are from before this bank even opened their doors. They are also from all over Oklahoma.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on BancFirst, 150th And Western at Edmond, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Valeta, Jul. 01, 2022
I joined this bank soon after they opened, which was August 2019. Many of the people there know my name when I walk in. Friendly, very helpful and personable. Most every review on this page, of which many are low reviews, are from before this bank even opened their doors. They are also from all over Oklahoma.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on BancFirst, 150th And Western at Edmond, OK
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