Banc of California, Review

Worst I Have Ever Seen
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by samb, Sep. 17, 2015

Pacific Western Bank has to be the worst bank in the history of banking. They love getting deposits but when you ask to withdrawal your money in cash they give you all kinds of run around. It took me 6 weeks to close one account and get the cash out. Customer service is is NONE. No one says hi to you (been there for 10 looooong years shame on me). Lilia the general manager doesn't know the products he bank offers, never smiles and never greets you. Jenny and Vicky are personable but the management is just bizarre. I am taking my 16 accounts and will find a bank that appreciates the business.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Banc of California, Chino Branch at Chino, CA
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Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Optimist, Oct. 28, 2014

I was going to be out of CA when my IRA CD matured so I came in ahead of time to instruct them/sign any necessary paperwork not to let it automatically roll over; that I’d be in a few days after the grace period to let them know where to send it.  They said it was impossible to do.  If I came back after the grace period there’d be an early withdrawal interest penalty taken out of the principal.  I met with an investment executive while I was gone and he called them to see what they required in order to roll over the money to his organization during the grace period.  In what he described as a very contentious phone call, he wasn’t able to comprehend exactly what they wanted.  Whatever it was, they refused to accept it by fax or email.  He very frequently deals with IRA rollovers and said often a simple phone call is sufficient, and that if not, a fax or email is accepted.  To save hundreds of dollars in penalties I cut short my trip to personally go to the bank and roll over the money.  They refused to do a rollover, but did a distribution check instead.  Then they refused to cash the check, stating I needed to give a one week notice ahead of time to do that.  The bank should clearly communicate its IRA CD rules to customers when their accounts are close to maturing and post the requirements on their website.

The waiting time was marked as excellent since there were never any other customers when I went there.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Banc of California, Hanford Branch at Hanford, CA
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Not A Customer For Long
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Pelazini, Jul. 23, 2014

Capital Source Bank was a much more friendly and easy to work with than Pacific Western Bank is. This new regime offers a take it or leave it attitude.  The merger has not worked for me.  I used to renew my CDs online and was given many rates & time options to choose from with Capital Source Bank, including special promotional offers.  Not with Pacific Western Bank.  I can no longer renew online.  I had to call this branch.  Waited way too long on hold for someone to help me. Then I was given only 2 options of rates and time to choose from.  Very inflexible.  I will not be a customer for much longer.  There are better places out there than this.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Banc of California, Redlands Branch at Redlands, CA
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Rudeness!!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by JHarington, Feb. 18, 2014

CSEA (California School Employees Association) had an account at the Atascadero branch. We sent our new treasurer in to sign the signature card and she was treated with total disrespect and rudeness.  Our president then went in to see what the problem was and he was treated the same way.  We decided to close our account because of the unprofessional way we were treated and because it was very inconvenient for our board to make transactions at a bank that closes at 4 in the afternoon- we all work until 4.  We live in Templeton, so it made sense to close that account.  I went in to try to close the account and I was also treated very unkindly and with rudeness and non- professionalism. It is a wonder that this bank has any business at all. The president of our chapter asked me to write this comment and sign his name, also.  Shame on you for treating people so rudely!  We won't be back!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Banc of California, Atascadero Branch at Atascadero, CA
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