Banc of California, Review

Too Many Mistakes
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Profesora, Nov. 02, 2013

Very friendly staff, almost no wait time, the nicest people around. BUT they never get anything right!!!!!!!! Every time I go in there to make any kind of change to my bank account, they do something wrong in their system. So what should take one trip to the bank ends up taking 2 or 3 trips to the bank. Something as simple as getting a new bank card and calling to activate ends up taking a trip to the bank because they mix up which spouse is supposed to be the primary account holder. I've banked with them for 7 years and consistently have these problems. They always tell me they have a "new system" and seem to have difficulties using it while I'm in the bank, and sure enough, when I get home, something in my accounts doesn't work. So then I have to make time to go back into the bank to fix it because they have no kind of 24/7 phone service, or even banking hours phone number that will help. I work during banking hours and it's a pain to have to constantly try to go into the bank for every little thing. I need a bank that can handle online services, and my last mistake may be the last straw. I like to support local businesses, but efficiency matters too!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Banc of California, Bonsall Branch at Bonsall, CA
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

vice president
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by alohabill, Jan. 06, 2011

We have banked with this bank for three years and recently they refused to continue to do business with us due to  new criteria from new employees.  The result could be the loss of existing jobs and the potential loss of the creation of new jobs. They don't seem to be interested in really being an asset to the community. We are moving several of our accounts to another local bank that is concerned with the business welfare of the people of the community. This is another one of those banks that we read about that isn't about adding value to the community.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Banc of California, La Costa Branch at Carlsbad, CA
15 of 19 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment