Atlantic Union Bank, ARLINGTON BANKING CENTER BRANCH

Excellent Service
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by Keith65, Oct. 22, 2021

I'd been to several Atlantic Union branches trying to open a checking account as a POA. I was told I needed an appointment. I called the Laburnum Ave branch and spoke with Jackie Evans (branch manager). She said I did not need an appointment and I could come in now. The process was less than an hour as she fit me in between her other appointments. Words can't express how pleased I was with the branch and Jackie's willingness to assist me in such a professional manner. This is my new go to branch:-)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Laburnum Branch at Henrico, VA
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great customer service
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by qjdbhxufkgj, Aug. 20, 2019

I recently had an issue with fraud on my account. I called the bank and spoke with Wendy who told me the steps to take to resolve it. She even followed up with me a littler while later to see if I had gotten through to the appropriate department. We made plans to meet up the next morning to sign paperwork. Wendy called my a few minutes before the bank officially opened to let me know that she had the paperwork all printed and ready for when I came in. I was in and out of the bank within 5 minutes(so I wasn't late for work) with the reassurance that it will be handled asap.
Having customer service, and staff who care about their customers like Wendy does makes an aggravating situation easier to handle.
Thank you Wendy!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Locust Grove Branch at Locust Grove, VA
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Excellent Customer Service
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by Dreamer1, Nov. 04, 2016

I opened a Home Equity Line Of Credit about one year ago. The entire process was so easy, Brenda at the Pantops office in Charlottesville Va. answered all of my questions very quickly. The entire process including the home appraisal took less than 30 days, which really is amazing. I'm so happy with this bank that I recently went back to Brenda and moved all of my accounts to Union. (I previously had my checking and money market with a different bank). I highly recommend this bank and especially working with Brenda. I'm so happy with the service at Union Bank on Pantops.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Pantops Branch at Charlottesville, VA
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