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1st Security Bank of Washington, CAPITOL HILL BRANCH
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| Name: | 1st Security Bank of Washington |
| Concentration: | Commercial Lending Specialization |
| Established: | 04/01/2004 |
| FDIC Insurance: | 04/01/2004 |
| Holden By: | FS BCORP INC |
| Charter Class: | |
| # of Branches: | 29, view all, view on map |
| Website: | WWW.FSBWA.com |
| Total Assets: | $2,969,996,000 |
| Total Deposits: | $2,446,106,000 |
| Total Equity Capital: | $331,337,000 |
| Total Domestic Office Deposits: | $2,446,106,000 |
| Net Income: | $29,068,000 |
| Quarterly Net Income: | $10,752,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
1 client review of 1st Security Bank of Washington scored 1 out of 5.
Drive thru banking
Overall Rating
Office Environment & Staff
Waiting Time
by JamesDB, Dec. 31, 2016
This review is for the Drive Thru banking only.
Wait times are ridiculous! Today I was in line for 25 minutes, with only two cars in line. There was only one Teller, but she kept disappearing from the window and going inside the bank to do whatever. Either she was unskilled at her job and had to keep asking supervisors how handle things, or it was something else other than being efficient.
My suggestions would be:
~ Have more than one Teller, or at least have her trainer/supervisor with her to demonstrate and to keep the system moving smoothly.
~ Instruct the Teller to identify those customer transactions which will require extra time, and direct the customer to come into the bank to take care of their business accordingly. The Drive Thru is not the place to do lengthy or multiple transactions, which defeats the entire purpose of speedy efficiency.
Date: 12/30/16
Time: 1:30 PM
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on 1st Security Bank of Washington, Sequim Branch at Sequim, WA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby JamesDB, Dec. 31, 2016
This review is for the Drive Thru banking only.
Wait times are ridiculous! Today I was in line for 25 minutes, with only two cars in line. There was only one Teller, but she kept disappearing from the window and going inside the bank to do whatever. Either she was unskilled at her job and had to keep asking supervisors how handle things, or it was something else other than being efficient.
My suggestions would be:
~ Have more than one Teller, or at least have her trainer/supervisor with her to demonstrate and to keep the system moving smoothly.
~ Instruct the Teller to identify those customer transactions which will require extra time, and direct the customer to come into the bank to take care of their business accordingly. The Drive Thru is not the place to do lengthy or multiple transactions, which defeats the entire purpose of speedy efficiency.
Date: 12/30/16
Time: 1:30 PM
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on 1st Security Bank of Washington, Sequim Branch at Sequim, WA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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