1st Security Bank of Washington, 08 - MONTESANO BRANCH

Name:1st Security Bank of Washington, 08 - MONTESANO BRANCH
Full Service Retail Office
Review: 1star1 client review
Location:211-B Pioneer Avenue East
Montesano, WA 98563

Grays Harbor County
View Other Branches
Branch Deposit:$19,763,000
FDIC Cert:#57633

The Bank

Name:1st Security Bank of Washington
Concentration:Commercial Lending Specialization
FDIC Insurance:04/01/2004
Charter Class:
# of Branches:23, view all, view on map
Total Assets:$2,632,273,000
Total Deposits:$2,145,847,000
Total Equity Capital:$274,091,000
Total Domestic Office Deposits:$2,145,847,000
Net Income:$31,398,000
Quarterly Net Income:$8,034,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%

Client Review

1 client review of 1st Security Bank of Washington scored 1 out of 5.

Drive thru banking
 1star Overall Rating
 2star Office Environment & Staff
 1star Waiting Time
by JamesDB, Dec. 31, 2016

This review is for the Drive Thru banking only.
Wait times are ridiculous! Today I was in line for 25 minutes, with only two cars in line. There was only one Teller, but she kept disappearing from the window and going inside the bank to do whatever. Either she was unskilled at her job and had to keep asking supervisors how handle things, or it was something else other than being efficient.
My suggestions would be:
~ Have more than one Teller, or at least have her trainer/supervisor with her to demonstrate and to keep the system moving smoothly.
~  Instruct the Teller to identify those customer transactions which will require extra time, and direct the customer to come into the bank to take care of their business accordingly. The Drive Thru is not the place to do lengthy or multiple transactions, which defeats the entire purpose of speedy efficiency.

Date: 12/30/16
Time: 1:30 PM

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on 1st Security Bank of Washington, Sequim Branch at Sequim, WA
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