Home > Iowa Banks > West Des Moines Banks > Wells Fargo Bank West Des Moines > Wells Fargo Bank, WEST DES MOINES BRANCH
Wells Fargo Bank, WEST DES MOINES BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Poor Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bmystery, Jun. 03, 2012
I went in with my husband to open a joint checking account earlier this spring. The banker seemed more concerned with getting me to open a checking and savings account before the cutoff when rates would change (I had accounts through another bank that I was perfectly happy with, so I was on the fence). He ended up talking me into getting these accounts, but at no point during this interaction do I recall being told that I needed to have a minimum of $75 transferred from another account into my savings account to avoid a $10 monthly service fee. So, when I read my statement this month and saw the service fee, I was concerned and contacted customer service. I explained to them my frustration and what happened with the banker and their response (three different people addressed this case via e-mail, by the way) was to credit only 1/2 of the fee. I responded by asking what was necessary to reverse the entire fee, as I followed their instructions to set up the automatic transfer, and they refused my request without an explanation as to why. I will be visiting this location when we return from vacation. This is NOT the first issue I've had with this bank since I opened these accounts. I had ZERO issues with Bank Iowa, who I banked with for 10 years, and they had (and still have) great customer service! Wells Fargo would do well to spend more time training service reps to take better care of their customers if they expect to keep them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Des Moines Branch at West Des Moines, IA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bmystery, Jun. 03, 2012
I went in with my husband to open a joint checking account earlier this spring. The banker seemed more concerned with getting me to open a checking and savings account before the cutoff when rates would change (I had accounts through another bank that I was perfectly happy with, so I was on the fence). He ended up talking me into getting these accounts, but at no point during this interaction do I recall being told that I needed to have a minimum of $75 transferred from another account into my savings account to avoid a $10 monthly service fee. So, when I read my statement this month and saw the service fee, I was concerned and contacted customer service. I explained to them my frustration and what happened with the banker and their response (three different people addressed this case via e-mail, by the way) was to credit only 1/2 of the fee. I responded by asking what was necessary to reverse the entire fee, as I followed their instructions to set up the automatic transfer, and they refused my request without an explanation as to why. I will be visiting this location when we return from vacation. This is NOT the first issue I've had with this bank since I opened these accounts. I had ZERO issues with Bank Iowa, who I banked with for 10 years, and they had (and still have) great customer service! Wells Fargo would do well to spend more time training service reps to take better care of their customers if they expect to keep them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Des Moines Branch at West Des Moines, IA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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