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Wells Fargo Bank, THORNWOOD BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
back office is wells fargos motto
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by danm1, May. 29, 2012
If you want a bank that will start you at point A and route you to point v then to point L and then point z then back to point a instead of taking you to point b you have found your bank. If you are wondering what is happening with a request you have made as a customer the answer is that your request is somewhere in some back office .
Tried to settle second mortgage. Made an offer officer handling acct never forwarded to approval dept went straight to atty after 4 months of sitting on his desk till i escalated nteenth times until almost foreclosed home. accepted 16 on 20k before trying to make it 23k.
Mom in nursing home. Asked Thornwood mgr Raffine Nazzarine for last 5 years bank records so mom could be approved for medicaid. Went May 18th explained time constraint and need them asap. He made copies ofpower of atty papers. Called 2x for him last week calls unanswered. Clled 2x today 2nd time rep said guarantee call by end of buisness day. No call back off course. Went to advisor dept had to get his bosses boss to hopefully expadite as he didn't even put me as power of atty on acct based on what supervisor at help desk told me. If you don't escalate be prepared for nothing to be done with any requests you have on your account. Just awful. 263 reviews and an avg rating of 2 with 5 being highest says a lot.....
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Thornwood Branch at Thornwood, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby danm1, May. 29, 2012
If you want a bank that will start you at point A and route you to point v then to point L and then point z then back to point a instead of taking you to point b you have found your bank. If you are wondering what is happening with a request you have made as a customer the answer is that your request is somewhere in some back office .
Tried to settle second mortgage. Made an offer officer handling acct never forwarded to approval dept went straight to atty after 4 months of sitting on his desk till i escalated nteenth times until almost foreclosed home. accepted 16 on 20k before trying to make it 23k.
Mom in nursing home. Asked Thornwood mgr Raffine Nazzarine for last 5 years bank records so mom could be approved for medicaid. Went May 18th explained time constraint and need them asap. He made copies ofpower of atty papers. Called 2x for him last week calls unanswered. Clled 2x today 2nd time rep said guarantee call by end of buisness day. No call back off course. Went to advisor dept had to get his bosses boss to hopefully expadite as he didn't even put me as power of atty on acct based on what supervisor at help desk told me. If you don't escalate be prepared for nothing to be done with any requests you have on your account. Just awful. 263 reviews and an avg rating of 2 with 5 being highest says a lot.....
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Thornwood Branch at Thornwood, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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