Wells Fargo Bank, HOBOKEN BRANCH

Name:Wells Fargo Bank, HOBOKEN BRANCH
Full Service Brick and Mortar Office
Review: 2star862 client reviews
Location:95 River St
Hoboken, NJ 07030

Hudson County
View Other Branches
 
Phone:201-239-9659
FDIC Cert:#3511
Established:05/01/1950


The Bank

Name:Wells Fargo Bank
Concentration:All Other Over 1 Billion
Established:01/01/1870
FDIC Insurance:01/01/1934
Holden By:WELLS FARGO&COMPANY
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4350, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,733,244,000,000
Total Deposits:$1,416,886,000,000
Total Equity Capital:$162,969,000,000
Total Domestic Office Deposits:$1,392,417,000,000
Net Income:$21,994,000,000
Quarterly Net Income:$3,956,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:10%
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Client Review

862 client reviews of Wells Fargo Bank scored 2 out of 5.

Awful
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by RoryChadwick, Oct. 15, 2011

I started with Wachovia in Hoboken, NJ. After 4 months of banking wachovia introduced me to someone the bank works with so I could set up credit card processing for my store.  The lady told me how I was covered in case of this or that and if there was ever any problem, as long as proper steps were covered I should not worry about fraud.  Well 5 months later i had a charge from a customer out of country.  Protocol was to call it in and get 2 verifications.  Both the CC processor and the card holders bank both gave approval for charge.  2 weeks later it was made aware to me the card was stolen and I have to give back 1890.00 USD.  After telling the CC porcessor that I was told I am covered they went on to say I was misinformed.  I refused to pay them back and reached out the rep that signed me up.  She never got back to me and 2 weeks later she was fired for lying to not only me but dozens of others.  Never in this whole period did Wachovia try to help me.  They ignored me, everyone even the branch people that introduced me to her.  Then one day the branh manager Xenia in Hoboken yelled at me because I went to her superior after i went to her  and this is after she refused to help me and gave me the run around.  Long story short is was put  on what is called TMF (terminated Merchant File)  I could not accept credit cards ever again.  I later found someone to take me on after they learned of the situation but the people at Elavon and Wachovia were down right crooks in every respect.  I am closing my account this week and have hired an attorney to take this matter to court to get my name cleared and so forth and get off this list.  The Hoboken branch is truthfully dreadful.  There is great tellers and 2 of the bankers their are really nice and helpful but the lady Xenia that runs it is a complete moron.  In fact she runs a bank yet never worked in a bank prior to Wachovia now Wells Fargo, her last job was selling jeans in a retail store.  How on earth did she get to run a bank?  If you bank here, leave.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hoboken Branch at Hoboken, NJ
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