Wells Fargo Bank, GREAT FALLS BRANCH

Wells Fargo Great Falls, Va.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by twins99, Mar. 06, 2012

Ridiculous Bank.  I spend 2 hours + a month, every month, on tiny
issues that arise with our accounts.  Our business depends on deposits of small checks and if they bounce, we are charged a hefty fee each time.  We cannot charge this to anyone; it eats into our business.  Then we are charged a huge monthly "Paid and Deposited Items Fee".  
This is on top of no interest on our accounts (we may get .23 per month and usually have between $100K and $200K in our accounts.  
Now let me tell you about the unbelievable turnover there during the past few years.  At one point I could not find anyone working there who could actually speak or understand English.  Then they change our account designation/types every few months (??).    Then they bifurcate our business matters and personal, which are all linked so this doubles my inconvenience, especially as I can never reach the business banking person directly.   And one of the last ones they had embezzled a ton of money!  No surprise there, really -Auuggghh

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Great Falls Branch at Great Falls, VA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Inadequate staff and website
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lac77, Aug. 13, 2011

I've been a customer with Wachovia for over 10 years.  Since the change to Wells Fargo, it's been a nightmare to ask them for any kind of customer service.  The tellers are rude and they do not know how to smile.  I went to cash a check and they couldn't process it because the check number was out of range.  The manager was called out.  The teller and the manager stood in front of me for about 5 minutes with no dialogue.  So I said, "If it's too difficult, I can deposit the check."  They just continued to stare at the monitor and ignored me.  So I asked again, still they continue to ignore me.  Finally, I waved my hands in front of them and repeated myself for the third time.  Then they looked up and without an apology just said, "Hold on."  That was two weeks ago.  This past week, I tried to add my father as a signer on my account.  We went in on Thursday at 5:30, only to find that the bank's lobby is closed.  The website states that this branch is open from 9-6 M-F.  So we went back today and waited for at least 20 minutes only to find out that I can't add my father because he doesn't have a second form of ID.  They said that they had to verify my father's identity, yet they were willing to accept even a insurance card with his name one it.  I could easily print one of those at home.  This clearly is not a security measurement but one just to hassle the existing clients.  I'm not opening a new account, I'm just authorizing an additional signer.  Plus all of the familiar faces have all gone.  That's the first warning sign.  It would be a better business tactic if you kept all of the original employees who knows your existing clients.  If you expect competent service don't bank with the new Wells Fargo in Great Falls.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Great Falls Branch at Great Falls, VA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment