Wells Fargo Bank, Five Points Branch

Name:Wells Fargo Bank, Five Points Branch
Full Service Brick and Mortar Office
Review:777 client reviews
Location:1860 South Eighth Street
Fernandina Beach, FL 32034

Nassau County
View Other Branches
 
Phone:904-277-1925
Office Hours:Mon: 08:00 to 16:00
Tue: 08:00 to 16:00
Wed: 08:00 to 16:00
Thu: 08:00 to 16:00
Fri: 07:30 to 18:00
Branch Deposit:$95,678,000
FDIC Cert:#3511
Established:1979-07-23


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6355, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,532,784,000,000
Total Deposits:$1,213,156,000,000
Total Equity Capital:$144,984,000,000
Total Domestic Office Deposits:$1,062,122,000,000
Net Income:$19,569,000,000
Quarterly Net Income:$4,828,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:13%
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Client Review

777 client reviews of Wells Fargo Bank scored 2 out of 5.

DON'T BANK AT WF
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by flamingo, Aug. 04, 2015

I opened checking/savings accounts at this branch back in 2003 when I moved to FL and never had a problem until it changed over to Wells Fargo.  About 1 1/2 years ago problems started.  Most of the trustworthy people who use to work there left and the new employees were worthless.  They couldn't provide services for the simplest requests such as a debit card in my son's name.  Got it wrong 3 times, never did receive one.  The last straw was when they opened up an account and transferred money out of another account without my authorization.  When I questioned them about it, all the manager could say was I'm sorry and could provide no explanation. The guy that opened an account without my permission was a total jerk to me when I went in to close my account. My whole family closed their savings and checking accounts with Wells Fargo and while we were doing so, the guy at the teller window next to me was having the same problems.  I told him I had the same experience and if he were wise, he would close his accounts also.  They really are clueless.  Unfortunately, I moved some of my accounts to another bank, only to find out that the manager that had apparently been fired from WF was hired by my new bank to be a teller.  Still looking for yet another bank that I can feel confident about.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fleming Island Branch at Fleming Island, FL
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Best WF Branch in Tucson
Overall Rating
Office Environment & Staff
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by TaraJ, Jul. 30, 2015

This is BY FAR, HANDS DOWN, the best Wells Fargo branch that I've frequented in my 13 years of being their customer and living in Tucson. I've lived all over the city in this time and I have never had such great service. As a matter of fact, this may be the only the second review I've ever felt compelled to write about a business!! The staff actually know my name!! And they have helped me with things I could have easily done from home, like updating my online account, etc. I live in Vail and could easily go to a different location as their aren't any WF locations near me, but I wont! Even through construction! Thank You Hector and your group!! Keep it up!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Houghton & Broadway Branch at Tucson, AZ
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Little Mistakes Can Pile Up!
Overall Rating
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Office Environment & Staff
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by Mare, Jul. 23, 2015

Twice in the last month Wells Fargo has made mistakes on my checking account. About a month ago I wrote a check for a church donation for $25.00. When I viewed
the check on line, the check was exactly right, but when I looked at the corresponding entry, it read $20.00. I called the bank and requested it to make the change, but the last time I looked, it had not been made.

On July 14, 2015, I wired a considerable (for me) amount of money to to a Wells Fargo entity in CA. The banker told me the wire fee would be $30.00. I pointed out that the form itself quoted $25.00. After checking with "the boss," she corrected herself and agreed that since it was going to Wells Fargo, it would cost only $25.00. However, when I looked at the statement entry today (July 23,) it still reads as $30.00. What can I say?

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Hershey Branch at Hershey, PA
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