Home > New Mexico Banks > Espanola Banks > Wells Fargo Bank Espanola > Wells Fargo Bank, ESPANOLA BRANCH
Wells Fargo Bank, ESPANOLA BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Past Customer
Overall Rating
Office Environment & Staff
Other Services
by frustrated7, Jul. 19, 2012
I wanted to take my IRA out of Wells Fargo, to move it to a bank closer to where I live. I'm not very knowledgeable about my options, so they did as I instructed, with no further discussion of the options available to me. When I took the paperwork and check to deposit at my current Bank, the Banker reviewed things and asked if they had given the option of doing a transfer/rollover? Not understanding what she was talking about, she explained I would have saved $5500 in taxes if I had done this instead of a direct withdrawal. She called Wells Fargo and asked them if they would please do a reversal on the transaction and they refused. Stating it was already completed and in the system. They then said, we did as instructed by the customer. They were not nice and not helpful. When she spoke to a manager, the same response and support was made for the Banker who closed my IRA. My Banker called the Wells Fargo 800 number and did speak with a pleasant person and explained the situation. She spoke to a Supervisor and they stated to take go back to the Bank in Espanola and they could reverse the transaction. My Banker explained they were unwilling to do so. The person o the phone then asked for the location and said she would forward the call to another supervisor and see if they could do something. My Banker then called the Espanola branch again. The Manager answered and said they were on the phone with Wells Fargo trying to find out how to reverse the transaction. (Of course they were not happy, that we reported our unhappiness to another level) The Manager told My Banker she would not call her back, but would call the me back by end of day. Well, needless to say, no call for two days and after the weekend came and went, I called my Banker again. My Banker tried to call them again. No calls were returned to either of us and I was never able to reverse the transaction. I understand I could have been more knowledgeable with this situation, however, that is what i depend on my Bankers for. They should guide you and do what is best for you. These Bankers didn't have the decency to explain my options, what was in my best interest, or help to reverse the transactin when it was possible. Not even a call back. I will never do business with them again. Very dissapointing.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Espanola Branch at Espanola, NM
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby frustrated7, Jul. 19, 2012
I wanted to take my IRA out of Wells Fargo, to move it to a bank closer to where I live. I'm not very knowledgeable about my options, so they did as I instructed, with no further discussion of the options available to me. When I took the paperwork and check to deposit at my current Bank, the Banker reviewed things and asked if they had given the option of doing a transfer/rollover? Not understanding what she was talking about, she explained I would have saved $5500 in taxes if I had done this instead of a direct withdrawal. She called Wells Fargo and asked them if they would please do a reversal on the transaction and they refused. Stating it was already completed and in the system. They then said, we did as instructed by the customer. They were not nice and not helpful. When she spoke to a manager, the same response and support was made for the Banker who closed my IRA. My Banker called the Wells Fargo 800 number and did speak with a pleasant person and explained the situation. She spoke to a Supervisor and they stated to take go back to the Bank in Espanola and they could reverse the transaction. My Banker explained they were unwilling to do so. The person o the phone then asked for the location and said she would forward the call to another supervisor and see if they could do something. My Banker then called the Espanola branch again. The Manager answered and said they were on the phone with Wells Fargo trying to find out how to reverse the transaction. (Of course they were not happy, that we reported our unhappiness to another level) The Manager told My Banker she would not call her back, but would call the me back by end of day. Well, needless to say, no call for two days and after the weekend came and went, I called my Banker again. My Banker tried to call them again. No calls were returned to either of us and I was never able to reverse the transaction. I understand I could have been more knowledgeable with this situation, however, that is what i depend on my Bankers for. They should guide you and do what is best for you. These Bankers didn't have the decency to explain my options, what was in my best interest, or help to reverse the transactin when it was possible. Not even a call back. I will never do business with them again. Very dissapointing.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Espanola Branch at Espanola, NM
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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