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Wells Fargo Bank, ARDEN HILLS BRANCH
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Cosmos was very helpful
Overall Rating
Office Environment & Staff
Waiting Time
by pdq3, Jun. 12, 2013
Just a quick shout-out to Cosmos (don't have his last name), who was very helpful when I stopped in last week.
I have a joint account with some siblings at WF which I don't use very often, and I needed to transfer some money into it. As it turns out, I had the wrong account number, as last year the previous account was closed and a new one opened.
Cosmos was greeting people the first day I tried to make a deposit and couldn't because I had the wrong account number. I had to wait to talk to a banker, and ran out of time, because I had to get to work. As I left, Cosmos said he would be there the next day at a particular time and could work with me personally.
He was there the next day, and even though I was late, he got to me quickly, and helped me figure out what the problem was, and we got the deposit done. He went the extra mile for me, and I thought you folks should know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arden Hills Branch at Saint Paul, MN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby pdq3, Jun. 12, 2013
Just a quick shout-out to Cosmos (don't have his last name), who was very helpful when I stopped in last week.
I have a joint account with some siblings at WF which I don't use very often, and I needed to transfer some money into it. As it turns out, I had the wrong account number, as last year the previous account was closed and a new one opened.
Cosmos was greeting people the first day I tried to make a deposit and couldn't because I had the wrong account number. I had to wait to talk to a banker, and ran out of time, because I had to get to work. As I left, Cosmos said he would be there the next day at a particular time and could work with me personally.
He was there the next day, and even though I was late, he got to me quickly, and helped me figure out what the problem was, and we got the deposit done. He went the extra mile for me, and I thought you folks should know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arden Hills Branch at Saint Paul, MN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Cosmos was very helpful
Overall Rating
Office Environment & Staff
Waiting Time
by pdq3, Jun. 12, 2013
Just a quick shout-out to Cosmos (don't have his last name), who was very helpful when I stopped in last week.
I have a joint account with some siblings at WF which I don't use very often, and I needed to transfer some money into it. As it turns out, I had the wrong account number, as last year the previous account was closed and a new one opened.
Cosmos was greeting people the first day I tried to make a deposit and couldn't because I had the wrong account number. I had to wait to talk to a banker, and ran out of time, because I had to get to work. As I left, Cosmos said he would be there the next day at a particular time and could work with me personally.
He was there the next day, and even though I was late, he got to me quickly, and helped me figure out what the problem was, and we got the deposit done. He went the extra mile for me, and I thought you folks should know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arden Hills Branch at Saint Paul, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby pdq3, Jun. 12, 2013
Just a quick shout-out to Cosmos (don't have his last name), who was very helpful when I stopped in last week.
I have a joint account with some siblings at WF which I don't use very often, and I needed to transfer some money into it. As it turns out, I had the wrong account number, as last year the previous account was closed and a new one opened.
Cosmos was greeting people the first day I tried to make a deposit and couldn't because I had the wrong account number. I had to wait to talk to a banker, and ran out of time, because I had to get to work. As I left, Cosmos said he would be there the next day at a particular time and could work with me personally.
He was there the next day, and even though I was late, he got to me quickly, and helped me figure out what the problem was, and we got the deposit done. He went the extra mile for me, and I thought you folks should know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arden Hills Branch at Saint Paul, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Money transfer problem
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Unwellsfargo, Sep. 22, 2012
On September 4, my husband and I went to a Wells Fargo bank (Arden Hills Branch, MN) to transfer money into our bank account in Japan. Things went pretty smoothly and after about half an hour, the banker named Mr. K., who was quite courteous, told us that the money had been credited into our account. He even gave us an exact amount of the money we received over there in Japanese yen. And I thought, “Wow.. this was fast and efficient. Maybe Wells Fargo has a superior international wire transfer service to other banks I’ve been using previously (US Bank, HSBC, TCF and JPMorgan-Oanda)!” Too good to be true; I should have known, right???
On the evening of September 18 (exactly two weeks afterwards), I went online to check my Wells Fargo checking account, and found out that there was a sum of money from an “incoming wire transfer” sitting right there. Suspecting that this was the money we “supposedly sent” to Japan, I walked into the Arden Hills Branch the next day to ask why the money was returned (with $200 less and with $35 fee deduction = a total of $235). Another banker, named C., who was available at that time, told me that the bank in Japan (Sumitomo-Mizuho) returned the money because they didn’t have the Japanese account’s branch number/address information. Imagine how surprised I was!!! This had never ever happened before with my money transfer experiences even though this wasn’t the first time we transferred money overseas. I’ve been doing this so many times in the past 17 years. I have always made sure that I had all the information the bank needed. Besides, a copy of the print out that we got back from Mr. K. showed exactly all the necessary information (our Japanese account’s branch number and address). The only mistake we made was perhaps that we decided to transfer the money via Wells Fargo since we just opened an account with them last year, and we wanted to try….
Worse, Mr.C. even suggested to me that perhaps my bank move to a different location without our knowledge. Well.. that probably could have happened had my bank been located in the Republic of Congo or something, not in Tokyo, Japan. Accompanying me to the door, Mr. C tried to reassure to me that “Wells Fargo is a very good bank!” On my way driving home from the bank, I was thinking to myself, what Mr. C probably meant was that the bank has been pretty good to him, but obviously not good to me.
Feeling absolutely certain that we did nothing wrong, I went back to see Mr. K., who had originally done the money transfer for us, and asked him whether the bank would credit my account the $200 which was deducted during the failed transfer. He said there wasn’t anything they could do. He said he had spoken to the Arden Hills branch manager who offered $65 “Customer [Dis]satisfaction Guarantee” to me. But not a refund of $200. Wow!!! And I’m supposed to be happy with the $65 “Dissatisfaction” money. I decided not to take the Dissatisfaction guarantee money. Again, walking out of the bank yesterday, I wasn’t exactly sure how I should feel.
This morning (September 21), I called twice and tried to speak with the Arden Hills’ branch manager again. A lady answered the phone and took a message. So far, I have not received a return call from him or her. After reading other people’s blogs, I have settled to the fact that I should not expect a call from the branch manager. I just lost $235. If I donated this amount to a charity, it would have been tax-deductible, or if I played scratch to win (scratch to lose, in this case), I would have felt differently.
With all the contact numbers (four telephone numbers and one email address that Wells Fargo has on our account), they claimed that they couldn’t reach us to alert us about the problem. I later checked my Verizon usage bill and found out that ONE call was made on September 14 (10 days after the transfer was initiated) to one of our cellphone numbers but we happened to miss it. No other attempts were made to contact us. In fact, if Mr. K. had looked at the original copy of the transfer request form carefully (the copy that he gave to us and we signed on), he wouldn’t have had to call us at all, as the information re: the branch number and address of the Japanese bank account was actually there. In addition, we ended up having to call Sumitomo and Mizuho several times to find out exactly what had gone wrong. They told us that Wells Fargo bank didn’t give them the branch’s number and address.
If I had to find out all by myself two weeks later that the money wasn’t actually sent, what might happen to other people? Luckily, my in-law didn’t need the money immediately. She wasn’t hospitalized, ill, financially distressed or anything like that, but what if this was the case? A thought of the possibility of any of these sends chills up my spine…
Now, as I’m still contemplating a loss of $235 (which is probably gone for good), an amount that equates a yearly income of many people from a Third World country such as myself (I’m originally from Thailand), I’m seriously thinking that if this could happen to me, what about other immigrants in the Twin Cities who need to transfer money to their family members overseas. How might they be affected by Wells Fargo’s incompetence and unprofessional practices in international banking business? Is it just this branch, is this just one incident, is it just our bad luck or is this problem pervasive? I’m also wondering about those who don’t speak English very well, or those who are less educated, but have loved ones who depend on remittances, or who need the money urgently (eg. being hospitalized, or houses being foreclosed, etc.) Those who have banks far away, or in small towns, not in a big city like Tokyo, Japan.
The immigrant population in the Twin Cities area is rapidly growing, and any unethical/incompetent practices in international wire transfer by commercial banks such as Wells Fargo, which basically don’t care much about their customers, could potentially ruin our life. And, I don’t think the media in the Twin Cities have ever covered this issue.
Here is my blog http://unwellsfargo.wordpress.com
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Arden Hills Branch at Saint Paul, MN
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Unwellsfargo, Sep. 22, 2012
On September 4, my husband and I went to a Wells Fargo bank (Arden Hills Branch, MN) to transfer money into our bank account in Japan. Things went pretty smoothly and after about half an hour, the banker named Mr. K., who was quite courteous, told us that the money had been credited into our account. He even gave us an exact amount of the money we received over there in Japanese yen. And I thought, “Wow.. this was fast and efficient. Maybe Wells Fargo has a superior international wire transfer service to other banks I’ve been using previously (US Bank, HSBC, TCF and JPMorgan-Oanda)!” Too good to be true; I should have known, right???
On the evening of September 18 (exactly two weeks afterwards), I went online to check my Wells Fargo checking account, and found out that there was a sum of money from an “incoming wire transfer” sitting right there. Suspecting that this was the money we “supposedly sent” to Japan, I walked into the Arden Hills Branch the next day to ask why the money was returned (with $200 less and with $35 fee deduction = a total of $235). Another banker, named C., who was available at that time, told me that the bank in Japan (Sumitomo-Mizuho) returned the money because they didn’t have the Japanese account’s branch number/address information. Imagine how surprised I was!!! This had never ever happened before with my money transfer experiences even though this wasn’t the first time we transferred money overseas. I’ve been doing this so many times in the past 17 years. I have always made sure that I had all the information the bank needed. Besides, a copy of the print out that we got back from Mr. K. showed exactly all the necessary information (our Japanese account’s branch number and address). The only mistake we made was perhaps that we decided to transfer the money via Wells Fargo since we just opened an account with them last year, and we wanted to try….
Worse, Mr.C. even suggested to me that perhaps my bank move to a different location without our knowledge. Well.. that probably could have happened had my bank been located in the Republic of Congo or something, not in Tokyo, Japan. Accompanying me to the door, Mr. C tried to reassure to me that “Wells Fargo is a very good bank!” On my way driving home from the bank, I was thinking to myself, what Mr. C probably meant was that the bank has been pretty good to him, but obviously not good to me.
Feeling absolutely certain that we did nothing wrong, I went back to see Mr. K., who had originally done the money transfer for us, and asked him whether the bank would credit my account the $200 which was deducted during the failed transfer. He said there wasn’t anything they could do. He said he had spoken to the Arden Hills branch manager who offered $65 “Customer [Dis]satisfaction Guarantee” to me. But not a refund of $200. Wow!!! And I’m supposed to be happy with the $65 “Dissatisfaction” money. I decided not to take the Dissatisfaction guarantee money. Again, walking out of the bank yesterday, I wasn’t exactly sure how I should feel.
This morning (September 21), I called twice and tried to speak with the Arden Hills’ branch manager again. A lady answered the phone and took a message. So far, I have not received a return call from him or her. After reading other people’s blogs, I have settled to the fact that I should not expect a call from the branch manager. I just lost $235. If I donated this amount to a charity, it would have been tax-deductible, or if I played scratch to win (scratch to lose, in this case), I would have felt differently.
With all the contact numbers (four telephone numbers and one email address that Wells Fargo has on our account), they claimed that they couldn’t reach us to alert us about the problem. I later checked my Verizon usage bill and found out that ONE call was made on September 14 (10 days after the transfer was initiated) to one of our cellphone numbers but we happened to miss it. No other attempts were made to contact us. In fact, if Mr. K. had looked at the original copy of the transfer request form carefully (the copy that he gave to us and we signed on), he wouldn’t have had to call us at all, as the information re: the branch number and address of the Japanese bank account was actually there. In addition, we ended up having to call Sumitomo and Mizuho several times to find out exactly what had gone wrong. They told us that Wells Fargo bank didn’t give them the branch’s number and address.
If I had to find out all by myself two weeks later that the money wasn’t actually sent, what might happen to other people? Luckily, my in-law didn’t need the money immediately. She wasn’t hospitalized, ill, financially distressed or anything like that, but what if this was the case? A thought of the possibility of any of these sends chills up my spine…
Now, as I’m still contemplating a loss of $235 (which is probably gone for good), an amount that equates a yearly income of many people from a Third World country such as myself (I’m originally from Thailand), I’m seriously thinking that if this could happen to me, what about other immigrants in the Twin Cities who need to transfer money to their family members overseas. How might they be affected by Wells Fargo’s incompetence and unprofessional practices in international banking business? Is it just this branch, is this just one incident, is it just our bad luck or is this problem pervasive? I’m also wondering about those who don’t speak English very well, or those who are less educated, but have loved ones who depend on remittances, or who need the money urgently (eg. being hospitalized, or houses being foreclosed, etc.) Those who have banks far away, or in small towns, not in a big city like Tokyo, Japan.
The immigrant population in the Twin Cities area is rapidly growing, and any unethical/incompetent practices in international wire transfer by commercial banks such as Wells Fargo, which basically don’t care much about their customers, could potentially ruin our life. And, I don’t think the media in the Twin Cities have ever covered this issue.
Here is my blog http://unwellsfargo.wordpress.com
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Arden Hills Branch at Saint Paul, MN
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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