Webster Bank, Franklin Avenue Branch

Name:Webster Bank, Franklin Avenue Branch
Full Service Brick and Mortar Office
Review:6 client reviews
Location:324 Franklin Avenue
Hartford, CT 06114

Hartford County
 

Phone:860-692-1500
Branch Deposit:$39,786,000
FDIC Cert:#18221
Established:1962-10-31


The Bank

Name:Webster Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1960-07-01
Holden By:Webster Financial Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:168, view all, view on map
Website:http://www.websteronline.com
Total Assets:$21,501,553,000
Total Deposits:$15,474,183,000
Total Equity Capital:$2,219,399,000
Total Domestic Office Deposits:$15,411,637,000
Net Income:$106,990,000
Quarterly Net Income:$52,203,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%
 More...


Client Review

6 client reviews of Webster Bank scored 1.5 out of 5.

phony reviews
Overall Rating
by jessies, Oct. 16, 2014

I have a few ira's with the bank and was searching for their phone number and saw the bad reviews. in defense of the bank at least three of the reviews were clearly written by the same person, perfect punctuation same cadence and even capitalizing one word in each review for EMPHASIS!!
liar liar!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Ansonia Branch at Ansonia, CT
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rogue employee
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mauricev, Jan. 14, 2014

The particular branch in question once had a rogue employee on his own create an account in my name. Weirdly, he put a $1,000 (from an unknown source) into the account. I spent it without even knowing its was not mine. However, the account came with overdraft protection and a line of credit and ultimately the bank began charging me and even reporting me to the credit bureaus. They refused to acknowledge what happened or correct what they did.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Mamaroneck Branch at Mamaroneck, NY
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Webster Bank East Windsor - Avoid
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bankergal, Sep. 16, 2013

I walked in there today to make a simple deposit.  There were four tellers at four windows.  Not one even looked up to see if they could be of help.  Not one said hello.  I had a similar experience with the same branch--but different tellers last week.  Who in the world is training these people?  They have terrible customer service, aren't particularly friendly when they do finally deign to provide the needed service, and at the conclusion try to sell you a credit card.  I absolutely HATE going in there.  Getting ready to go elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, East Windsor Branch at East Windsor, CT
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