Home > Virginia Banks > Charlottesville Banks > Wells Fargo Bank Charlottesville > Wells Fargo Bank, PANTOPS BRANCH
Wells Fargo Bank, PANTOPS BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
staff needs customer service training
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by palmyradt, Jul. 07, 2014
Went to this branch to deposit and close an account. Teller indicated she could help me with both. Then, she couldn't for some reason, needed Vicky to close it. Except Vicky was busy. So if I had known she needed someone else to close it, I would have done that some other day. Instead, I end up waiting and waiting for Vicky. Finally left. Then I call the national WF number to close the account. No dice, they're having technical difficulties. Fine, I call the branch back and explain my situation, and they without warning they dump the call off to the national line, without even checking to make sure if the national line can receive a call, which it could not. This apparently was Vicki's idea. Worst service ever. Taking every dime out of Wells Fargo. The credit union has much better customer service. Get a clue Pantops Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pantops Branch at Charlottesville, VA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby palmyradt, Jul. 07, 2014
Went to this branch to deposit and close an account. Teller indicated she could help me with both. Then, she couldn't for some reason, needed Vicky to close it. Except Vicky was busy. So if I had known she needed someone else to close it, I would have done that some other day. Instead, I end up waiting and waiting for Vicky. Finally left. Then I call the national WF number to close the account. No dice, they're having technical difficulties. Fine, I call the branch back and explain my situation, and they without warning they dump the call off to the national line, without even checking to make sure if the national line can receive a call, which it could not. This apparently was Vicki's idea. Worst service ever. Taking every dime out of Wells Fargo. The credit union has much better customer service. Get a clue Pantops Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pantops Branch at Charlottesville, VA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by unhappylady 2018-02-14 20:52:17
When I opened my account 6 years ago, I also opened a safe deposit box. Asked how I could get my sons registered so they could access the box and was told there would be no problem - if they had a key, "they would be in". A couple of weeks ago I had get something out of my box and asked again how my sons could get into the box. I was told they had to be registered, had to come to the bank with me, both of us had to sign and that would do it. So we did that. Today my second son met me and we went to the bank to get his name on record and was told that since son #1's name was on the account, he would also have to be present to accept son #2's name as someone who could get into the box. I explained son#1 lives 2/12 hours away, son #2 lives 1 hour away - they both work and could not both come in at the same time. In response I got a series of "I'm so sorry" and "Those are our rules". No one previously had mentioned we all had to be there at the same time, not even the young lady who helped us last Saturday. Do you call this customer service? I asked to speak with the manager and was told he was not in.
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