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Fifth Third Bank, SHOREWOOD BANKING CENTER BRANCH
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146 client reviews
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| Name: | Fifth Third Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1865 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | FIFTH THIRD BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1079, view all, view on map |
| Website: | www.53.com |
| Total Assets: | $213,768,000,000 |
| Total Deposits: | $175,810,000,000 |
| Total Equity Capital: | $21,191,000,000 |
| Total Domestic Office Deposits: | $175,648,000,000 |
| Net Income: | $2,686,000,000 |
| Quarterly Net Income: | $626,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
146 client reviews of Fifth Third Bank scored 2.5 out of 5.
Incompetent, arrogant bank leadership
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JTB1977, Jul. 21, 2013
I have a long story...
I deposited $90 into a scanner-type ATM which counts the money.
Lo and behold, the machine took my money, and asked me how much I deposited. $90. The very next day, I went to the branch, and personally spoke to the manager Scott. He went in the ATM and found my money, and assured me that all overdraft fees associated would be reversed.
Looked on my account two days later, amd found over $400 in fees due to this. I called the bank - he was not there, and nothing could be done.
I call the corporate office, I was given the same answer. Finally, I persuaded the rep to remove some of the fees; $111.
They said I had to talk to Scott about the rest.
On the following monday, I get a call. Scott, the manager, said that he was not going to refund any fees because I used my account! I had pending transactions that were initiated BEFORE I deposited the money.
So, I call the main office, and spoke to a helpful gentleman named Tom.
I explained the situation, and the arrogance of the branch manager.
We both got pen and paper, and determined that I would never have been overdrawn if the $90 was deposited. Got all my fees reversed by Tom, NOT BY THE BRANCH MANAGER!! UNACCEPTABLE!!
I thought my troubles were over until I deposited a $800 check...
The morons held my check due to numerous overdeafts! CAUSED BY THEIR ERROR! I threatened to file a claim with the bank regulators; all the funds must be available after the second banking day... They removed the hold... For the time being. Scott (same man) put the hold BACK ON my account, causing a possible overdraft bonanza. I again called the branch, explained the situation, and the understanding teller went above her boss' orders, and released the hold (again.) thank goodness bo overdraft fees...
Scott at the Shorewood, IL branch is an arrogant little man; he has no business working in any industry where manners and courtesy are necessary.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Shorewood Banking Center Branch at Joliet, IL
14 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JTB1977, Jul. 21, 2013
I have a long story...
I deposited $90 into a scanner-type ATM which counts the money.
Lo and behold, the machine took my money, and asked me how much I deposited. $90. The very next day, I went to the branch, and personally spoke to the manager Scott. He went in the ATM and found my money, and assured me that all overdraft fees associated would be reversed.
Looked on my account two days later, amd found over $400 in fees due to this. I called the bank - he was not there, and nothing could be done.
I call the corporate office, I was given the same answer. Finally, I persuaded the rep to remove some of the fees; $111.
They said I had to talk to Scott about the rest.
On the following monday, I get a call. Scott, the manager, said that he was not going to refund any fees because I used my account! I had pending transactions that were initiated BEFORE I deposited the money.
So, I call the main office, and spoke to a helpful gentleman named Tom.
I explained the situation, and the arrogance of the branch manager.
We both got pen and paper, and determined that I would never have been overdrawn if the $90 was deposited. Got all my fees reversed by Tom, NOT BY THE BRANCH MANAGER!! UNACCEPTABLE!!
I thought my troubles were over until I deposited a $800 check...
The morons held my check due to numerous overdeafts! CAUSED BY THEIR ERROR! I threatened to file a claim with the bank regulators; all the funds must be available after the second banking day... They removed the hold... For the time being. Scott (same man) put the hold BACK ON my account, causing a possible overdraft bonanza. I again called the branch, explained the situation, and the understanding teller went above her boss' orders, and released the hold (again.) thank goodness bo overdraft fees...
Scott at the Shorewood, IL branch is an arrogant little man; he has no business working in any industry where manners and courtesy are necessary.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Shorewood Banking Center Branch at Joliet, IL
14 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by randypaq 2013-09-12 08:50:47
Recently refinanced a home mortgage. Interest rate was competitive. It took nearly 2 months to complete the effort. Original application and fee paid was based on 5/3's indication a home appraisal was unnecessary. (Mortgage value only about 60% of current home value). Subsequently, bank now required an appraisal, which confirmed loan to value proportion. After all that, the closing went well. 5/3 has a title company of their own who scheduled closing at our house in the evening. A plus because we didn't have to take time off work. This was somewhat frustrating, but the end result was satisfactory.
The best I can say about this is OK, not stellar performance by 5/3.
The best I can say about this is OK, not stellar performance by 5/3.
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