U.S. Bank, CERRITOS BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Mrss
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Mrss, Jan. 21, 2015
My experience from day one with Matthew who has no people skills was not pleasant. He has a flat affect, never smiles and very arrogant. I presented my situation regarding a deposit that was refused at his branch which was a tuition refund check issued by a reputable University. I took the check to another location who had no problem depositing the check into a savings account. When I went back to tell him my experience he pretty much dismissed the situation and stated my the employee who helped me at another location violated company rules and risk their job. That was very offensive, inappropriate and unprofessional. I questioned why would they do such act? He had no additional reply to this question. I am hoping that if the dissatisfied reviews continue to post, customers will take their business to another location. The staff is slow and do not know their left from their right. Cerritos location is a great disappointment. The bank has the nerve to solicit their business on school campuses what the hell?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Mrss, Jan. 21, 2015
My experience from day one with Matthew who has no people skills was not pleasant. He has a flat affect, never smiles and very arrogant. I presented my situation regarding a deposit that was refused at his branch which was a tuition refund check issued by a reputable University. I took the check to another location who had no problem depositing the check into a savings account. When I went back to tell him my experience he pretty much dismissed the situation and stated my the employee who helped me at another location violated company rules and risk their job. That was very offensive, inappropriate and unprofessional. I questioned why would they do such act? He had no additional reply to this question. I am hoping that if the dissatisfied reviews continue to post, customers will take their business to another location. The staff is slow and do not know their left from their right. Cerritos location is a great disappointment. The bank has the nerve to solicit their business on school campuses what the hell?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
This is the worst US Bank branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by USBankCerritosSux, Dec. 15, 2011
This is by far the worst US Bank branch in terms of service and competence of employees. The Lakewood/Ralph's branch on Del Amo/Pioneer Blvd is 1000x better. The wait times are horrendous and the shocking incompetence of their staff in handling different things like processing an auto loan or offering out credit cards is truly tragic. This branch makes me wonder what the hell I am doing having my business checking and savings account with them. I have much better service in the other branches.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby USBankCerritosSux, Dec. 15, 2011
This is by far the worst US Bank branch in terms of service and competence of employees. The Lakewood/Ralph's branch on Del Amo/Pioneer Blvd is 1000x better. The wait times are horrendous and the shocking incompetence of their staff in handling different things like processing an auto loan or offering out credit cards is truly tragic. This branch makes me wonder what the hell I am doing having my business checking and savings account with them. I have much better service in the other branches.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cerritos Branch at Cerritos, CA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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