Home > California Banks > West Hollywood Banks > City National Bank West Hollywood > City National Bank, Sunset Doheny Branch
City National Bank, Sunset Doheny Branch
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3 client reviews
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| Name: | City National Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 12/04/1953 |
| FDIC Insurance: | 12/04/1953 |
| Holden By: | ROYAL BANK OF CANADA |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 70, view all, view on map |
| Website: | www.cnb.com |
| Total Assets: | $93,373,306,000 |
| Total Deposits: | $75,598,648,000 |
| Total Equity Capital: | $10,314,367,000 |
| Total Domestic Office Deposits: | $75,598,648,000 |
| Quarterly Net Income: | $12,809,000 |
| More... | |
Client Review
3 client reviews of City National Bank scored 3.5 out of 5.
Mistreated Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CityNationalMistreat, Feb. 25, 2014
Re: Joey Sullivan, Vice President/Branch Manager Sunset Doheny Branch.
Issue: Joey Sullivan lacks professional etiquette. He is rude and condescending. I have been banking with City National for over 20 year at the Sunset Doheny branch, both personal and business. For the past four to six months they have had fewer tellers so whenever I go into the bank, it seems at anytime there always is a line of people waiting. In all the years it has been like this. I walked in today and asked an employee at a desk adjacent the line when they were getting more tellers. Joey Sullivan (Vice President) walked up to me with a bad attitude. I had only asked the employee when they were going to get more tellers... Joey said I should come in at different times, which I always do and there is always a line now. Fact, they are short on tellers! Joey told me to"get used to it, times change and there is always going to be waiting going forward". In my conversation with Joey Sullivan I told him that I keep tens of thousands of dollars in basic accounts there at anytime. He, mockingly said "Woah that's allot of money"! I don't appreciate this behavior by a Vice President/Branch Manager or any other employee at a bank I chose to do my banking. He obviously skipped or flunked his training in proper customer service and etiquette.
Advice to Management: I suggest Joey Sullivan be put in a position where he does not deal with customers of the bank! He was flat out disrespectful and rude!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank, Sunset/Dohenybranch at West Hollywood, CA
11 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CityNationalMistreat, Feb. 25, 2014
Re: Joey Sullivan, Vice President/Branch Manager Sunset Doheny Branch.
Issue: Joey Sullivan lacks professional etiquette. He is rude and condescending. I have been banking with City National for over 20 year at the Sunset Doheny branch, both personal and business. For the past four to six months they have had fewer tellers so whenever I go into the bank, it seems at anytime there always is a line of people waiting. In all the years it has been like this. I walked in today and asked an employee at a desk adjacent the line when they were getting more tellers. Joey Sullivan (Vice President) walked up to me with a bad attitude. I had only asked the employee when they were going to get more tellers... Joey said I should come in at different times, which I always do and there is always a line now. Fact, they are short on tellers! Joey told me to"get used to it, times change and there is always going to be waiting going forward". In my conversation with Joey Sullivan I told him that I keep tens of thousands of dollars in basic accounts there at anytime. He, mockingly said "Woah that's allot of money"! I don't appreciate this behavior by a Vice President/Branch Manager or any other employee at a bank I chose to do my banking. He obviously skipped or flunked his training in proper customer service and etiquette.
Advice to Management: I suggest Joey Sullivan be put in a position where he does not deal with customers of the bank! He was flat out disrespectful and rude!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank, Sunset/Dohenybranch at West Hollywood, CA
11 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by JimH310 2014-06-16 04:59:52
I was looking for a bank to open an account for a substantial amount of money. I would not want to be treated that way. I will look elsewhere.
by JimH310 2014-06-16 05:01:04
I was looking for a bank to open an account for a substantial amount of money. I would not want to be treated that way. I will look elsewhere.
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