First National Bank of Pennsylvania, CHERRY TREE BRANCH

It's the customer's fault!
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by K20a2eg, Oct. 14, 2014

I recently got married and opened a joint checking account with my wife. We put $100 in it for starters. Went in to the Cherry tree branch to transfer $800 from my old account to the new joint checking account. I still have the transaction receipt that shows it was FROM my old account TO the new joint account.  Instead, they transferred $800 from the new account to my old account. How is that even possible considering there was only $100 in the account? The teller had the accounts up on her computer screen. To make a long story short, my wife made a bunch of online payments a couple days later.  All of the payments but one(a CC payment) went through along with almost $300 in overdraft fees. Called the bank to figure out what the heck was going on. They said they would fix it. No apology. No updates. FNB started reversing all of the payments that had originally went through(I guess u can't just remove the overdraft fee?), so now the payments that we paid on time were now reversed and late. And on top of that, some CC companies were charging us fees for reversing payments. I tried getting reimbursed for one of the fees. Someone in charge named Bill told me they weren't going to reimburse me the $25 and that he "was actually upset/disappointed that they took off the overdraft fees."  He said this was all my fault because when they made me sign the cash check(the teller filled it out for me) to transfer money, I should've noticed that my name and my wife's name was on top of the check which meant that I was taking $800 out of our new account. I lost it.  I am not a banker. I signed where she told me to sign. The teller managed to fill out the cash check wrong but still managed to give me the correct transaction receipt?! Bill could not give me an explanation as to why there were no security features in place to prevent $800 from being transferred from an account with a $100 balance.  But we all know they got holds out the ying yang when u try to deposit a non-FNB check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Cherry Tree Branch at Uniontown, PA
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