The Huntington National Bank, COVINGTON MAIN BRANCH

mrs.easterday
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by chazandwadesmama, Nov. 28, 2012

I am here to inform you for anyone that reads this what has happened to me is considered sick to most average working class people, I have been with the covington location for over a year as I was with a larger bank when I was living in another state where I had banked for 16 years, excellent banking never a problem. with this branch I had to contact a regional and he did respond to me right away ,but this situation has left me more grief then anyone will ever understand and here is my story,I am a 50 yr old woman that has been in upper mgmt for 20 years that is until december,7 2011 My husband has kept his direct deposit in our acct for this entire time . while i was put on a permanent med leave aabove date. I am responsible always do whats right. here is where it begins I recieved a phone call from a police officer informing us that we had to make an identification we were shocked but we went to sort this out,was it a mistake was it my son ,daughter they did not give alot of info. we arrived this was a cold night to be exact oct,3 2012 thats correct last month they had found my 26 yr old daughter and she was in the alley yes she had become an out of control heron addict but she was ours and her 2 babies have always lived with us. after we nodded yes they gave us the few belongings she had ,1 was my atm card from hunington bank with a reciept for a 200.00 wd a list of names we did not reconize and 2 of my blank cks from my acct at hunington. did I jump to call the bank no I did not I was out of my mind as any mother would be and my husband grieved as never before. we had to tell her sons chaz ay 8 and wade at 2 who does not really understand. I did not ck my mail for days or weeks nor answer calls I was admitted to the hospital for a few weeks ,once I was released I had to start living or so i thought and then the bomb dropped my husband had continued using our atm card on a few occasions right after and i had always taken care of the finances not unusual in this day and age .I recieved a call from the cemetary i needed to bring in 250.00 the balance on her headstone and my acct was overdrawn to the tune of 596.00 but that was only in fees and daily charges I contacted the bank and explained what had happened guess what i offered to send a copy of death certificate the lady stated I am sorry you will need to show proof that charges were brought I cried till i was sick explaining i could not file charges against my dead daughter that i would take respon. for the 200.00 wd and a ck she had written for 200.00 the lady offered to refund 37.00 out of the 596.00 in fees I explained the cemetary would remove her headstone they said not their problem . I begged and cried it did no good. my husbands cks continued to be deposited we felt that was our responsibilty but it has become unbearable as yes we again had to use the acct to wd 250.00 to keep my babys headstone on her grave. yes we were charged fee after fee it has not stopped and yet we continue to be honest people and have my husbands cks deposited to cover the fees I have been in a fog for the last 6 weeks they have never tried to work with us how does this continue and where do they draw the line. it is 2 days before payday and we know they will take most so merry christmas to all.as my 2 grandbabies will have none and we can not celebrate as others will because all they had to do was believe in me on the first call and know we did not run and stop the direct deposits as many would have thank you hunington band for helping to be a part of the death of our family. MRS.LINDA EASTERDAY  i wish to add to this statement i decided to call another branch after reading my own response to ask for a regional mgrs # instead i spoke with a  lady at the ft>mitchell ky branch they are not all bad and this ladys name is paula the manager at this branch she should be reconized as a leader after what she just did for our famile you paula are an angel dropped from heaven and i will never forget what you have done for my family thank you and all that you have done for us mrs.linda EASTERDAY

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Covington Main Branch at Covington, KY
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