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JPMorgan Chase Bank, TOTEM LAKE BRANCH
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510 client reviews
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| Name: | JPMorgan Chase Bank |
| Concentration: | International Specialization |
| Established: | 01/01/1824 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | JPMORGAN CHASE&CO |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4936, view all, view on map |
| Website: | www.jpmorganchase.com |
| Total Assets: | $3,395,126,000,000 |
| Total Deposits: | $2,498,231,000,000 |
| Total Equity Capital: | $299,279,000,000 |
| Total Domestic Office Deposits: | $2,037,915,000,000 |
| Net Income: | $47,496,000,000 |
| Quarterly Net Income: | $8,610,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
510 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.
Worst Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AndrewG, Jun. 21, 2012
I have had bad customer service and horrible customer service and while it is never fun to deal with I’m usually glad that I can choose not to go there anymore. But now I have to change all my banking around because Chase chooses to treat their customers like their suffering from a mental disorder.
I called the Totem Lake location and was greeted by James I think it was (honestly doesn’t matter because in the end he represents the company).
I had transferred money into my savings from checking and it turned out that I had attempted to transfer more than I had. Simple mistake, which might lead one to think that the system would simply say unable to complete transfer due to insignificant funds.
Instead the system allows the transfer and hits me with an insufficient funds fee of 34.00, and does not complete the transfer.
So I call and James picks up the phone and I state that I need to speak to a banker. What follows is about ten to twenty seconds of dead silence and then “well that would be me” in a less than friendly tone. Not “how can I help” or “what can I do for you”. So he proceeds to ask me for my debit card information to bring up my account information. I tell him I have it and then silence for another twenty seconds proceed.
The banker was rude and condescending during the entire conversation, bringing up my past banking history as if it’s any of his business and the fact it has nothing to do with my phone call. He starts to lecture me on my past banking history and states I had several insufficient funds in the last three years.
Then he lectures me on how the broken Chase process works and that if I had only transferred enough to go only -4.90 then I would not have received the fee. But he can for this one time only refund me back 20 of the 34.00 I was charged.
I called the 800 customer service line for chase and was treated much better and was refunded the full amount.
As for banking with Chase me and my family are leaving, I may not have millions of dollars but I sure just as anyone else deserve to be treated like a human being with dignity and respect.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Totem Lake Branch at Kirkland, WA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AndrewG, Jun. 21, 2012
I have had bad customer service and horrible customer service and while it is never fun to deal with I’m usually glad that I can choose not to go there anymore. But now I have to change all my banking around because Chase chooses to treat their customers like their suffering from a mental disorder.
I called the Totem Lake location and was greeted by James I think it was (honestly doesn’t matter because in the end he represents the company).
I had transferred money into my savings from checking and it turned out that I had attempted to transfer more than I had. Simple mistake, which might lead one to think that the system would simply say unable to complete transfer due to insignificant funds.
Instead the system allows the transfer and hits me with an insufficient funds fee of 34.00, and does not complete the transfer.
So I call and James picks up the phone and I state that I need to speak to a banker. What follows is about ten to twenty seconds of dead silence and then “well that would be me” in a less than friendly tone. Not “how can I help” or “what can I do for you”. So he proceeds to ask me for my debit card information to bring up my account information. I tell him I have it and then silence for another twenty seconds proceed.
The banker was rude and condescending during the entire conversation, bringing up my past banking history as if it’s any of his business and the fact it has nothing to do with my phone call. He starts to lecture me on my past banking history and states I had several insufficient funds in the last three years.
Then he lectures me on how the broken Chase process works and that if I had only transferred enough to go only -4.90 then I would not have received the fee. But he can for this one time only refund me back 20 of the 34.00 I was charged.
I called the 800 customer service line for chase and was treated much better and was refunded the full amount.
As for banking with Chase me and my family are leaving, I may not have millions of dollars but I sure just as anyone else deserve to be treated like a human being with dignity and respect.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Totem Lake Branch at Kirkland, WA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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