Wells Fargo Bank, HOWELL BRANCH

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by pissedoffcustomer, Aug. 17, 2012

On 08/14/2012 I went to my local (Howell, NJ) branch to get an important document out of my safe deposit box, because I needed it for the same afternoon. In addition, I wanted to send money somewhere via "wire transfer" One of the bank employe Mr. Jason Clark offered to help me. When I told him that I want to "wire" money, he asked for a photo ID like a driver license as well as some sort of bank card with a Pin # I gave him my photo ID and told him that I have not a clue what kind of card or pin # he is referring to. I have also told him that I do this "wire transfer" regularly about 5-6 times per year and I was never been asked for anything else than a picture ID. Than in a very agitated voice, he told me that who ever did this before, did it wrong. So I told him, that it was his boss "branch manager" He than proceeded to tell me that he does not have a boss. When I told him that I would think that the branch manager would be his boss, he told me that the manager quit. I said, OK and I have proceeded to show him the previous paperwork to make things easier. When I told him that I never needed to show anything else besides my picture ID, he got extremely agitated and with a raised voice, he told me "not to tell him how to do his job" When I have tried to explain that I wasn't trying to do that,he got even angrier and refused to do the "wire transfer" When I told him that his behavior is unacceptable and I would take my money out of this bank, he leaned over his desk, almost up to my face and told me that he "does not give a damn" regardless of how much money I may have with them and find someone else to do the wire transfer. In fact he has even suggested that I go to one of the other branch in another town. When I told him: why would I do that, once again he leaned over his desk, right up to my face and told me that he does not give a damn what I want.He is a rather large man, about 6'2" - 6'4" and at that point I definitely felt intimidated and unsafe by his actions. Than I asked him to give me access to my safe deposit box. That request was also denied as well, even though I made it rather clear to him as to how important it is to get something out of there. A few hours after that, I have called Wells Fargo customer service and I was referred to a supervisor I have told her exactly about my negative experience and concerns, she told me that it will be reported to a "higher" department and I should be expecting a phone call from someone at Wells Fargo. A few hours later, I got a call from the temporary branch manager, Kasey Uchin and when I told her what has happened, she seemed genuinely understanding and concerned.
So she told me that she will investigate this issue as well as report it to her boss, Mary Yono - District Manager. She also told me that in a day or two, I should expect a call from either her or her boss. Now it is for days later and needless to say, no one has called me.
I have been with this bank for over 18 years without any problem. Ever. Also, I have always kept a rather large amount of money with them.OK. The truth is that Wells Fargo has bought out Wachovia and now there are some new people at the Howell branch. It seem that Wells Fargo isn't overly interested in customer relation like Wachovia or even the bank before that,1st National Bank used to be. How can Wells Fargo expect customers to have to or want to deal with rude, disrespectful and arrogant employees?? I for one, will not!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Howell Branch at Howell, NJ
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