U.S. Bank, SOUTH ST. HELENS BRANCH

Cottage Grove MN.
The Loan Office Sarah made error after error on my line of credit loan application. We started this process first days in October and I was just approved for my loan end of November when she stated it would take about four weeks. She dropped the ball on spelling my name correctly, to having my property appraised. Sara (US Bank) set up the appraisal and I scheduled it the very next day. About three weeks later I get a letter from US Bank telling me they are going to cancel my request for a line of credit if I do not get the appraisal complete. US Bank contacted me...when it is the Bank that sets this up. I contacted Sara again to find she had no idea what I was talking about...again. A monkey could do a better job at filing the paper work. I do not know if it is the banks fault for not training Sara, or Sara's fault for answering questions blindly and thinking this is my first rodeo. I called her out on each error she was making allowing her to make it right, and not once did she ever apologize for her errors or misunderstanding of the words "develop the property". Two months later the loan is done to find out I cannot use the loan because they filed it incorrectly for the type of use that I have planned. Not only did Sarah fail at doing her job, her manager seemed to be lost in the confusion of what needs to take place. I questioned this loan as many as five times or more, up to the date of closing and there after and they assured me that this loan is exactly what I need. ONLY by me calling another bank and asking them questions and bringing up my concerns did I come to the conclusion that this bank just has to many young people working there with no structure on manors on how to treat a valued customer. You see, I get letters all the time saying I am a valued customer. Now get this.. I opened up a bank account also when I closed my loan to do a auto pay. I deposited $500 to open the account, when I went to close it, it only had $499 and the teller told me that is all she could give me. I asked where did that dollar go, and she could not explain. Her comment " It went to a on line payment, she could not give me my five hundred back". Well, not my on line payment, I did not do one. It is like the auto insurance commercial.. I want my buck Young Lady. Though out this entire time I asked to speak to her manager for her not to allow me to. I had to call the 24/7 hot line because she was not returning my calls. When I did speak to the bank manager I asked for his managers phone number and he also did not give the number to me. It is a secret. I think someone needs coach this bank on how to treat customers.
$100,000 line of credit cancelled and one checking account along with missing out on three more accounts had this all went fair. If any of the bank managers read this, I sure would like someone to contact me to review how this bank failed at almost every corner. The disrespect for a valued customer to even withdrawal the amount they deposit, to the point of Sarah not even once admitting that maybe....just maybe she missed the mark on this. Sarah I would address you personally but you would not come out of your glass bowl office.

I have had marvelous treatment in dealing with the US Bank in St.Germain, WI.  The folks there are very helpful and friendly.  I have had immediate assistance whenever I needed anything.  I was able to get an auto loan transferred to them immediately with a much lower interest rate than what I was getting from Ally Bank. They provide very personal service and I would highly recommend them.