United Community Bank, INMAN BRANCH

Can no longer recommend Community State Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DMA3, May. 24, 2023

I researched local banks in 2006.  There was very little difference in services or fees.  Therefore, on the basis of convenient location and landscaping, yes, landscaping, I choose Palmetto Bank. I was extremely happy with the bank for almost 15 years, but since being acquired by United Community Bank, service and especially landscaping have deteriorated. Yesterday, during the noon hour there were only two tellers when I walked in, one trying to help two customers with some apparently almost intractable problems, and the other servicing someone at the drive-through window. I waited several minutes to cash a check.  The teller at the drive-through window finished with her client, and I expected her to walk a few feet to where she could service me.  Instead, she picked up a bottle of soda and walked past me through the front door. I waited a few more minutes, but the one remaining teller was still involved with the two clients, so I left. I decided to go to the drive through window to see what might happen, but waited only a minute there as I could see that the one remaining teller was still  trying to help those two clients. I drove home, deciding to research alternative banks in my town. I know that many regional banks are hurting economically with rising the interest rates, declining property values in some areas (not here), and withdrawals.  What you see above are my ratings for most of the past 15 years. Recent rating would be lower!  I have recommended United Community Bank many times, but would no longer do so.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, INMAN BRANCH at Inman, SC
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