Umpqua Bank, Review

Umpqua Bank, Review

Average rating stars based on 29 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
18
4 star:
1
3 star:
0
2 star:
1
1 star:
9

A total of 18 Reviews with 5 Star

Good bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Thunderdikk, Dec. 29, 2023

Nice bank to bank with

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Umpqua Bank, RITZVILLE BRANCH at Ritzville, WA
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Love this bank and staff
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Dugswyf, Sep. 23, 2019

There aren't enough stars for this branch. We have banked there since they took over our last bank.
Staff is amazing, friendlyand make you feel at home.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Woodland Branch at Woodland, CA
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Awesome Branch
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Badboy, Nov. 14, 2018

I have been doing my banking at this branch for a little over five months now. I followed Susan Paulus from the Salem branch, when she became the Manager at Independence. When I find a person I trust, and gives me good advice, I try and stay loyal to them. Susan is one of these people. She's always very courteous, and will listen to what you want, and need, and do her best to make it happen.
She has a great group of co-workers who also are a great help.
A Awesome bank to do business at!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Independence Branch at Independence, OR
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Mr.
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by careyokie, Aug. 10, 2018

always attentive and dedicated to my needs in personal and business accounts.don't know how they could improve.very happy with all my interactions.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Albany Branch at Albany, OR
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Best banking experience in 5 decades of banking
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DonaldG, Mar. 14, 2016

I have been involved with banks in a variety of roles as an individual and as business owner for five decades.  One of those decades as a mortgage broker.  I recently came to Umpqua Bank in Newport when Bank of America was taken over by Bank of the Cascades.  I opened both personal and business accounts and savings account for my minor daughter and was impressed with the patience and professionalism of everyone I dealt with.  In almost 50 years of banking, I have never had a better banking experience.  In my opinion, their goal to be "the world's greatest bank" seems to be working well for them.  

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Umpqua Bank, Newport Branch at Newport, OR
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Great customer service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by ThanksUmpquah, Mar. 04, 2016

It is wonderful to go into a financial institution where I am recognized by name and helped by concerned individuals. It does not matter what I am there for, depositing funds, asking about a loan, paying a mortgage, I am treated with courtesy and respect.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Moses Lake Branch at Moses Lake, WA
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Estate Account Assistance
 5star Overall Rating
 5star Other Services
by Delighted, Nov. 03, 2015

Once again, I was tremendously impressed with the staff at Umpqua Bank in Albany, Oregon.  My praise today goes to customer service representative Caron who helped me complete the seemingly endless tasks needed to oversee an estate account.  She's knowledgeable, helpful, and efficient. She's living proof that the bank manager is making good and sound hiring decisions. . .  The skills of each of these employees provide an efficient and pleasant experience for bank customers in Albany, Oregon.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Albany Branch at Albany, OR
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Great Bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by justsomegirlyouknow, Oct. 10, 2015

It's been my bank for over ten years, I've never had a problem there and the staff are all really nice.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Cascade Branch at Cascade, ID
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excellent staff
 5star Overall Rating
by 4321, May. 28, 2015

They do excellent service,  and the staff are very nice. They go out of their way for their local customers.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Coquille Branch at Coquille, OR
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My Umpqua Bank experience
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by 6425, Nov. 14, 2014

You've got to experience what I did.  The staff greeted me with a smile and superior customer service, Whitney made me feel "at home" in the beautifully decorated and designed lobby of the downtown branch.  We completed most of the paper work for my husband and my newly formed business account, but asked if she could help by meeting us later to fill out other needed forms.  Subsequently, Whitney showed up at our home with freshly baked donuts and balloons to finish the process and offer congratulations.  We couldn't be happier with our newly found friend and business!  A win, win.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, San Jose Downtown Branch at San Jose, CA
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The Martinazzi branch will unequivocally exceed your wildest expectations!!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by hardchimes, Aug. 14, 2014

The manager and employees sincerely go over, above and beyond the call of duty regarding customer service, kindness, integrity and sincerity. I could not have been more impressed with the people behind the desk such as Gabe and Katie to name a few. The ambiance and aesthetics of the structure are definitely one to be admired. I feel extraordinary comfortable ensuring my security with them. I'd bet my life that you'd be much happier with Umpqua Bank vs any other banking institution.

Sincerely,

Nathan Starr

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Tualatin Branch at Tualatin, OR
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Business Manager
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by rephonedan, Mar. 26, 2014

Over 20 years of doing business with Umpqua. I am called by name and treated with respect. I highly recommend Umpqua.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Sonora Junction Branch at Sonora, CA
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Favorite bank and branch
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by yoda, Feb. 17, 2014

This is the only bank I have ever dealt with that will call my home or office to personally let me know if there is any problem with my account or let me know the answer to a question I asked while in the branch that they could not answer  immediately. To me that is able an beyond customer service in this day and age of banking. Always great staff no matter which branch I go to. Although where I bank is my favorite branch. There is never a hold on any check from any client no matter the size of the check or where it is from, unlike B of A.

There credit card rates are high for a business and the website for the credit card is at least a decade old in design and functionality.

Although their interest rate on our business loan is excellent.

I find that the personal accounts are a better value than the business account, but for the little extra it cost for a business account compared to some of the competitors it is well worth it when it comes to customer service.

In the 10 years I have banked with Umpqua I have never once considered moving my account. Not that I have not had a few problems, but I consider two issues in ten years for three accounts is not a bad track record.

I was trying to get a home mortgage through Umpqua and the experience was the worst of any home loan since the 80's with Washington Mutual. A pleasant person and an easy application. But follow through was non-existent. It is a good thing we backed out of buying the home because it took a year to get a follow up call to see if we still wanted the loan.

The other issue we had was an auto payment to a business loan that got messed up on renewal of the loan. It took several months to get that working correctly. Any fees, bad credit reporting etc. were always taken care of without even asking though. So it was painless, just frustrating that one department could not communicate with another department.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Esther Short Commons Branch at Vancouver, WA
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Great Bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by yoda, Feb. 17, 2014

Great bank in Vancouver, WA I will write a review for that branch

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Springfield Branch at Springfield, OR
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Umpqua bank, Natomas Branch
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by JohnB4588, Feb. 03, 2014

Very helpful and friendly tellers. This is a great bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Natomas Branch at Sacramento, CA
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Great Bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SueR, Sep. 11, 2012

I was very surprised to see a negative comment regarding this branch of Umpqua, as I have only positive experiences there. For that reason I decided to leave a comment, not something I would normally take the time to do. About a year ago a nonprofit I work with transferred their money from a larger national bank to Umpqua in search of better service. They have always bent over backwards to help us, it has been great.  So impressive have the folks at this branch been, than several of our board members have moved their personal accounts to Umpqua as well.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Sellwood Branch at Portland, OR
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Don't let one bad apple spoil the whole bunch!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by imcyndi, Feb. 01, 2012

Umpqua bank has been excellent to deal with. David the manager is superior when it comes to banking. I personally dealt with Anthony when opening my account and he was friendly and professional. I have referred others to Umpqua bank and specifically this branch and all have been satisfied with their experience. I highly reccomend Umpqua and wish they had a branch in Spanish Springs as well.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Reno Main Branch at Reno, NV
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by 49erfan 2013-10-22 19:13:39
We have had EXCELLENT and personalized service from this branch of Umpqua.  Anthony and Sherry in particular have been terrific since we opened our two accounts with them more than two years ago. Our son manages a bank in Santa Cruz County and everything he told us we should expect from customer service has come to us and more!
Best Bank in Town
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by lbotsford, Oct. 13, 2011

I love using this branch of Umpqua Bank.  Everyone is SO friendly, the coffee is great and my transactions are handled quickly and efficiently.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Henderson Center Branch at Eureka, CA
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by ModHaus 2013-12-26 13:26:05
We have been very happy with the service that Umpqua Bank Esther Short Branch has provided us. The bank employees have been very helpful, efficient, friendly and supportive. If there is a problem or delay, they get right to solving it. One example; our business has had personal mail deliveries by the Umpqua Bank staff, just to make sure things keep moving. If you have a business in Vancouver, I would highly recommend this bank to you.

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