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UMB Bank, Review
UMB Bank, Review
Average rating based on 9 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 3 Reviews with 1 Star
The worst customer service ever
Overall Rating
by Nothappyatall, Dec. 16, 2014
My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.
* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
7 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
by Nothappyatall, Dec. 16, 2014
My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.
* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
7 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by ebenezer0000 2015-06-27 22:42:37
I have never had an account with a bank that has polite and jovial clerks as the UMB branch at 703 Colorado Boulevard in Denver,C O. These ladies know their work and are a joy to experience their customer service. I will stay a long time at this bank and I highly recommend it to all.
DriveThruDisdain
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DriveThruDisdain, Dec. 07, 2014
I hope that this is taken to be constructive criticism so that my experience helps to improve customer service. I was at the drive thru on 12/06/14 and asked for a pen. Apparently, the first teller could not hear me. I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen. He asked what I needed and I said "May I have a pen?" He said deposit slip. Then, he repeated, "Deposit slip?" I said "Pen..P-E-N..." Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak. I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..." I perceived that he was even more defensive and I felt uncomfortable and drove to another branch. My issues are the following: 1) I don't like the fact that the teller has control over the visual monitor and communication. I felt belittled and dismissed as the teller could come and go as he/she pleased. 2) If NEITHER teller could understand me, and, there was a problem with the speaker/audio system. They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?" 3) I have had a UMB account since high school and I've never encountered such rude and insulting service. I hope that the branch manager and this particular (older, bald) teller understands my point of view.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DriveThruDisdain, Dec. 07, 2014
I hope that this is taken to be constructive criticism so that my experience helps to improve customer service. I was at the drive thru on 12/06/14 and asked for a pen. Apparently, the first teller could not hear me. I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen. He asked what I needed and I said "May I have a pen?" He said deposit slip. Then, he repeated, "Deposit slip?" I said "Pen..P-E-N..." Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak. I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..." I perceived that he was even more defensive and I felt uncomfortable and drove to another branch. My issues are the following: 1) I don't like the fact that the teller has control over the visual monitor and communication. I felt belittled and dismissed as the teller could come and go as he/she pleased. 2) If NEITHER teller could understand me, and, there was a problem with the speaker/audio system. They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?" 3) I have had a UMB account since high school and I've never encountered such rude and insulting service. I hope that the branch manager and this particular (older, bald) teller understands my point of view.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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M. Collier
Overall Rating
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Waiting Time
by mcollier, Sep. 09, 2013
In the last 2 months,customer service has gone down hill
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Dorsett Road Branch at Maryland Heights, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Office Environment & Staff
Waiting Time
by mcollier, Sep. 09, 2013
In the last 2 months,customer service has gone down hill
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Dorsett Road Branch at Maryland Heights, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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