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UMB Bank, DEER CREEK BANKING CENTER BRANCH
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9 client reviews
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| Name: | UMB Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 08/28/1902 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | UMB FINANCIAL CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 104, view all, view on map |
| Website: | www.umb.com |
| Total Assets: | $43,729,953,000 |
| Total Deposits: | $35,939,822,000 |
| Total Equity Capital: | $3,123,374,000 |
| Total Domestic Office Deposits: | $35,939,822,000 |
| Net Income: | $348,973,000 |
| Quarterly Net Income: | $69,551,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
9 client reviews of UMB Bank scored 3.5 out of 5.
DriveThruDisdain
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DriveThruDisdain, Dec. 07, 2014
I hope that this is taken to be constructive criticism so that my experience helps to improve customer service. I was at the drive thru on 12/06/14 and asked for a pen. Apparently, the first teller could not hear me. I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen. He asked what I needed and I said "May I have a pen?" He said deposit slip. Then, he repeated, "Deposit slip?" I said "Pen..P-E-N..." Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak. I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..." I perceived that he was even more defensive and I felt uncomfortable and drove to another branch. My issues are the following: 1) I don't like the fact that the teller has control over the visual monitor and communication. I felt belittled and dismissed as the teller could come and go as he/she pleased. 2) If NEITHER teller could understand me, and, there was a problem with the speaker/audio system. They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?" 3) I have had a UMB account since high school and I've never encountered such rude and insulting service. I hope that the branch manager and this particular (older, bald) teller understands my point of view.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby DriveThruDisdain, Dec. 07, 2014
I hope that this is taken to be constructive criticism so that my experience helps to improve customer service. I was at the drive thru on 12/06/14 and asked for a pen. Apparently, the first teller could not hear me. I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen. He asked what I needed and I said "May I have a pen?" He said deposit slip. Then, he repeated, "Deposit slip?" I said "Pen..P-E-N..." Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak. I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..." I perceived that he was even more defensive and I felt uncomfortable and drove to another branch. My issues are the following: 1) I don't like the fact that the teller has control over the visual monitor and communication. I felt belittled and dismissed as the teller could come and go as he/she pleased. 2) If NEITHER teller could understand me, and, there was a problem with the speaker/audio system. They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?" 3) I have had a UMB account since high school and I've never encountered such rude and insulting service. I hope that the branch manager and this particular (older, bald) teller understands my point of view.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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