U.S. Bank, U.S. Bank National Association

Name:U.S. Bank, U.S. Bank National Association
Full Service Brick and Mortar Office
Main Office of the Bank
Review:676 client reviews
Location:425 Walnut Street
Cincinnati, OH 45202

Hamilton County
View Other Branches
 
Phone:513-632-4234
Office Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 5:30 pm
Sat: Closed
Sun: Closed
FDIC Cert:#6548
Established:1863-07-13


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

676 client reviews of U.S. Bank scored 2.5 out of 5.

Don't make ATM deposits here
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by Travis4949, Mar. 05, 2015

So, about a month ago, I decided to make a cash deposit at the ATM at this branch because they were closed. (they close at 5 most days)

I've made cash deposits at a few usbank ATMs and funds are immediately available as the ATMs scan each bill inserted into the ATM. Unbeknownst to me, the ATMs at this branch require an "envelope drop"...

The branch only opens the ATM to verify, and release all deposits greater than $200.00 once every 3-4 days! I had used my debit card as usual without knowing this and accrued somewhere over the amount of $300.00 IN OVERDRAFT FEES ALONE!

Tried customer service when I learned of this, nothing... Tried calling customer service a second time thinking I got someone having a bad day, explained that there was no other branch with a better ATM within literally HOURS FROM ME and that I didn't see why it was my problem that their old ATM isn't what most people expect in terms of speedy and reliable service and was told "that IS your problem, not ours".

Oh I'm sorry, I didn't realize I was at the one dilapidated, hickville bank in Washington that still uses freaking envelope drops, and then doesn't open the ATM to verify and release funds greater than $200.00 dollars but twice a week! Wth!?!? It's not like they were waiting for a check to clear, it was cash! If I had known this I would have just made 5 different deposits, $200.00 each!!!!!!!!!

Called the branch thinking this must happen often, but they were equally as useless as customer service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellensburg Branch at Ellensburg, WA
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Overcharged fees misspelled our names on the title
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by anusam, Mar. 03, 2015

U.S bank branch was in our nearest safeway branch so we had opened a bank account and had an equity line of credit, all they had done was charged us and over charge us with fees when i had just gotten a bill to pay they would have withdrawn it from my U.S bank account.
Mispelled names on our  title was never corrected until we refinanced.
Please do not use U.S bank.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bollinger Canyon Safeway at San Ramon, CA
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David Burkett
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by captaindb00, Mar. 03, 2015

The quality and friendliness of the staff makes this branch 2nd to none. We have been with them for over 15 years and will continue to stay a USBank customer based on our experience with this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellet Branch at Akron, OH
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