U.S. Bank, Surprise Branch

Name:U.S. Bank, Surprise Branch
Full Service Brick and Mortar Office
Review:598 client reviews
Location:13751 West Bell Road, Suite 001
Surprise, AZ 85374

Maricopa County
 
Phone:623-474-3200
Office Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Branch Deposit:$37,947,000
FDIC Cert:#6548
Established:2006-01-30


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

598 client reviews of U.S. Bank scored 2.5 out of 5.

Misinformed and not well-trained
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jw1959, Jul. 21, 2014

I called to find out about making a payment towards the principal of my loan and I had a few other questions too.  The receptionist took forever to transfer me (and I could hear the phone constantly being knocked into) and then the banker I spoke with could not do the simple calculations to figure saved interest vs penalty, etc...  She also didn't know how to accept automatic payments from an outside source, bank doesn't allow more than one payment towards loan a month unless from a US bank acct., penalty for paying off early, and we were under the assumption the loan was for three years and actually it was for five.  Furthermore, she had to ask someone else a lot of questions and call me back.  As soon as possible, we are moving all of our accts.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Taylorville Branch at Taylorville, IL
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US BANK IS A FEE WHORE MONGER BANK
Overall Rating
Other Services
by djxjack, Jul. 18, 2014

US BANK IS A FEE WHORE MONGER BANK AND I WOULD SUGGEST TO ALL TO CLOSE YOUR US BANK ACCOUNT BEFORE THEY DO TO YOU WHAT THEY JUST DID TO ME!!!!!!!!!!!!!!!!!!!!!!! They need to be sued of over aggressive fees and practices. THIS BANK IS A THIEF..

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Delhi Biggs Branch at Cincinnati, OH
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by Lyeena61 2014-07-21 13:40:41
You are so right about the charges, that is why I closed out my account and happy I did before going broke
us bank in sumner wa
Overall Rating
Waiting Time
Other Services
by katiesowards, Jul. 17, 2014

Jason from the Sumner branch is absolutely amazing! That's all I can really say. Thank you so much for your help and fantastic customer service. :) Katie

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sumner Branch at Sumner, WA
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