U.S. Bank, Surprise Branch

Name:U.S. Bank, Surprise Branch
Full Service Brick and Mortar Office
Review:693 client reviews
Location:13751 West Bell Road, Suite 001
Surprise, AZ 85374

Maricopa County
View Other Branches
 
Phone:623-474-3200
Office Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Branch Deposit:$37,433,000
FDIC Cert:#6548
Established:2006-01-30


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

693 client reviews of U.S. Bank scored 2.5 out of 5.

Why the games?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tatafornow, May. 23, 2015

They gave me money to open an account cool I thought.  Nothing is free fine print rule after fine print rule latter they had begun charging me fee's to have a account with them so I closed the account.  We came out about even no harm no foul.  Using a bank should not feel like a game of chess to keep from being robbed for fee's.  Get it together your employee's and customer's deserve better!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Rose Park Smith's Branch at Salt Lake City, UT
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Horrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BadBanker, May. 21, 2015

This branch is horrible. Lets be honest shall we?  Its great and everyone is friendly..... Until there is a problem.  Once you hit a snag no one will help you.  All  they will say is its not our fault.  But it clearly is. I swear plain as day the rearrange deposits so they and withdraws so they can tack on fees and overdrafts.  Why is the highest dollar value withdraw processed first when three purchases where made before it???  One can only assume so the bank can hit you with 3 overdraft fees.  thats right over 100 dollars in fees over less than 50 in overdrafts.  The worst part is they dont care, they wont help you. News flash USBANK things happen. no one is perfect.  Its sad how these fools have thrown customer service out the window.  Thats fine I will take my business to a real bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Terra Vista Branch at Rancho Cucamonga, CA
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nice friendly service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jtct3333, May. 17, 2015

We got a good consolidation loan with nice interest.I just went in to make a deposit the other day and the staff was outstandingly nice!! They seemed interested in me and my situation with extreme customer service.it was real refreshing.I am in the hospitality business so I am very aware of this.they are doing some type of pet fundraiser for a local shelter which is absolutely awesome!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Picture Hills Branch at Kansas City, MO
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All Reviews...

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