U.S. Bank, Surprise Branch

Name:U.S. Bank, Surprise Branch
Full Service Brick and Mortar Office
Review:673 client reviews
Location:13751 West Bell Road, Suite 001
Surprise, AZ 85374

Maricopa County
View Other Branches
 
Phone:623-474-3200
Office Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Branch Deposit:$37,433,000
FDIC Cert:#6548
Established:2006-01-30


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

673 client reviews of U.S. Bank scored 2.5 out of 5.

Really nice people
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NateandMax, Feb. 24, 2015

Always smile and help my family out. My son just started a savings account there. We have been going to this branch for just over a year.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pueblo West Safeway Branch at Pueblo, CO
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A $36 overdraft charge on a 18 cent sales tax charge......ridiculous
Overall Rating
Other Services
by diehardcowboy, Feb. 21, 2015

Not only have I been a satisfied customer in the past I have recommended US Bank to my friends. That will happen no more after being robbed by US Bank. So I can't argue too much with the $36 overdraft charge on $80 ATM, although I understood it wasn't possible use a debit card to take money out of an account that was overdrawn. BUT WAIT, the account wasn't overdrawn...the "available balance" was negative. But I will complain about that some other time. Because it was not an US Bank ATM, they charged me $2.50 for a service they didnt provide. (again another issue for anothet day). US Bank has the disgraceful audacity to charge another $36 iverdraft fee because of the $2.50 (non) service charge overdraft. And to further prove there is NOT one part of their corporate being that respects their customers....There was an 18 cent sales tax (yes 18 pennies) on that $2.50 servicer charge upon which they levied another $36 overdraft fee. On ONE $80 ATM withdrawal, US Bank charged a total if $106 in overdraft fees. Is this really the kind of bank any of us wants to do business with. Please copy this and forward it with your comments to your Congressman.

* this review was made on U.S. Bank, Mason City Branch at Mason City, IA
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Finally, mortgage help!
Overall Rating
by Grateful53, Feb. 18, 2015

We were dealing with another local branch to refinance our mortgage (also US Bank).  Reply to our communications was poor until we started refinancing process with another bank.   When a staff person at poor-customer service branch resigned, we were assigned new person at East Towne.  What a difference!!!  We were given help we need quickly so that actual closing time was not only good for us, but for property tax and other deadlines we were not even aware made closing date picked best for us.  Thank you to person who saved the day while caring for her customers and those of another branch.  Without you, we would likely no longer be US Bank customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, East Towne Madison Branch at Madison, WI
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