U.S. Bank, Sunset Hills Office

Name:U.S. Bank, Sunset Hills Office
Full Service Brick and Mortar Office
Review:600 client reviews
Location:11685 Gravois Road
Saint Louis, MO 63126

St. Louis County
 
Phone:314-752-6238
Office Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:00 am to 6:00 pm
Tue: 8:00 am to 6:00 pm
Wed: 8:00 am to 6:00 pm
Thur: 8:00 am to 6:00 pm
Fri: 8:00 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
Branch Deposit:$129,820,000
FDIC Cert:#6548
Established:1978-01-05


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

600 client reviews of U.S. Bank scored 2.5 out of 5.

worst bank ever
Overall Rating
Office Environment & Staff
Waiting Time
by Eunice88, Aug. 01, 2014

Went to open a new account with them, the member service who attended me was too much into asking me personal questions and not concentrating to what i wanted.i had all the documentation for my last name change include the yellow slip from dmv  and a document from immagritation for name change but they had guts to tell me they needed a current dl  with my new name...i didnt have a current dl thats y i had the yellow slip with me.He just  doubted me due to my race and you had guts to send me away .not at all fair.we are all equal.stop judging people.worst service on earth.!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Centennial Branch at Circle Pines, MN
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Unprofessional and customer service greatly lacking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HarryBalsagne, Jul. 25, 2014

I recently visited our only full service bank in town with hopes of opening a new account and transferring my funds from a competing bank to one that is closer to my home. Despite having well over $50000.00 to deposit I was questioned about many things that were not only irrelevant to opening a new account but also almost felt as if I was just a bother to her busy day.I have dealt with many of the tellers at this bank in the past and never had any problems until I was introduced to Mel Huber to open a new account. She was short and rude and even had the nerve to ask why I had so much money? None of her business, and thanks to her lack of customer service skills I will never consider using US Bank again.So much for conveinence of having a local bank but I don't need attitude from someone whom makes a living with others money.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Colfax Branch at Colfax, CA
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Misinformed and not well-trained
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jw1959, Jul. 21, 2014

I called to find out about making a payment towards the principal of my loan and I had a few other questions too.  The receptionist took forever to transfer me (and I could hear the phone constantly being knocked into) and then the banker I spoke with could not do the simple calculations to figure saved interest vs penalty, etc...  She also didn't know how to accept automatic payments from an outside source, bank doesn't allow more than one payment towards loan a month unless from a US bank acct., penalty for paying off early, and we were under the assumption the loan was for three years and actually it was for five.  Furthermore, she had to ask someone else a lot of questions and call me back.  As soon as possible, we are moving all of our accts.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Taylorville Branch at Taylorville, IL
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