U.S. Bank, Serramonte Branch

Name:U.S. Bank, Serramonte Branch
Full Service Brick and Mortar Office
Review:689 client reviews
Location:329 Gellert Boulevard
Daly City, CA 94015

San Mateo County
View Other Branches
 
Phone:650-992-9650
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Branch Deposit:$76,799,000
FDIC Cert:#6548
Established:1978-10-25


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

689 client reviews of U.S. Bank scored 2.5 out of 5.

Excellent service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bttrflybkwrm, May. 02, 2015

I opened my account at this branch, and continue frequenting this branch due to the amazing service. All the employees are quick to help, always have a friendly smile/conversation, and are very knowledgable.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Aptos Branch at Aptos, CA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

very poor customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by amazed, Apr. 29, 2015

I used their ATM to make a deposit and unfortunately I did not take my card back at the end of the transaction. When I realized I couldn't find my ATM card, I called several places I thought I may have left it, a bit frantic as one could imagine. US Bank on Arapahoe Rd was one of the places I called. I spoke with Jesseca who took down my information and promised to research it and return my phone call shortly. Four hours later I called back . Christian answered and put me on hold to find information out...Jesseca "got swamped" and didn't have time to look. But he looked and they didn't have my card. I suggested to Christian that he tell Jesseca that honesty is always the best policy. Its a VERY slow branch, I'm in there all the time. She simply forgot. He responded rudely, so I asked to speak with the branch manager, Destiny, hoping to speak with someone who understood basic customer service....not my lucky day. Not only did Destiny tell me they actually DID find my card( Christian is new and didn't know this) but did not act concerned one bit on the customer service I'd received- as though it didn't matter that no one had followed up with the original phone call or that I had received incorrect information on a VERY important issue( that they had actually found my card, and shredded it which is company policy from the ATM). Its not their problem, I understand that, but the lack of caring in the least on a professional level is inexcusable. Clearly both Jesseca and Christian's attitudes are direct results of their manager's attitude. Now I know to order a new ATM card, but I believe we'll be changing banks. It worries me to think how they would handle a big problem if this rude and mongering behavior is how they handle this very small problem.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arapahoe Road Branch at Englewood, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Satisfied Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mbanker, Apr. 18, 2015

Mrs. ODaniel is very knowledgeable & professional.  I highly recommend her!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Springhurst Branch at Louisville, KY
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

JPMorgan Chase Bank, Gellert Blvd Branch (0.1 miles)
Full Service Brick and Mortar Office
326 Gellert Blvd
Daly City, CA 94015
Bank of the West, Serramonte Branch (0.1 miles)
Full Service Brick and Mortar Office
321 Gellert Blvd
Daly City, CA 94015
Citibank, Daly City-Serramonte (0.1 miles)
Full Service Brick and Mortar Office
495 Hickey Blvd
Daly City, CA 94015
Wells Fargo Bank, Serramonte Branch (0.2 miles)
Full Service Brick and Mortar Office
135 Serramonte Center
Daly City, CA 94015
Bank of America, Serramonte Plaza Branch (0.3 miles)
Full Service Brick and Mortar Office
391 Serramonte Plaza
Daly City, CA 94015

More