U.S. Bank, RED BLUFF BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
ATM Deposit
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Beverly01, Nov. 08, 2016
I recently deposited a check. It was a workmans compensation check drafted on behalf of my employer. The Check was made out to my full last name including the hyphen. The ATM team reversed the deposit due to possible fraud. When I finally found someone who could explain why they were unable to help me after I explained to them they accepted previous checks made out to me for deposit that had variation of my last name. (people get confused due to the hyphen) The representative advised me that I would have to come in and sign a new signature card. I explained I had just had my neck fused in two places and could not drive nor could I walk without assistance. I further pointed out that I had a savings account, credit card, mortgage, CD and home equity loan and have been with them almost 25 years and they have never questioned my identity before. Moreover I advised her she could pull the ATM tapes and see me making the deposit. I advised I did not understand how depositing my payroll check would be considered fraud since I did not make a withdrawel. Despite all of the above I was advised I had to be in the branch within 30 minutes or the check would be mailed back to me. I explained again I could not drive and that i was in a full neck brace due to surgery earlier the week before. They insisted I come in so I had to arrange transportation and walk into the branch. I had to come in in my bed clothes since I was unable to dress myself, comb my hair, shower, etc etc.
I sat with a man named Mike who did not take ownership of the issue and simply had me sign the signature card (the surgery affected my ability to use my hands as I normally would) and would not honor the agreement if I arrived in 30 minutes and signed the card they would accept the deposit. I was in tears due to the stress of the situation and how mortified i was to be seen in public so awful. As I walked out the door Mike shouted "Have a nice day".
Not only was the stress and aggravation of having to come in bad enough to move me to tears, his final words to me were clearly inappropriate given the encounter. Again, his shout caused more people to turn and stare at my scar, brace and overall post surgery appearance.
Bottom line, I should not have had to come in and sign a new signature card on that day. They new my circumstances and they were aware they had accepted deposits to my account with variations of my last name for years. The inflexability of the decision maker was a poor call given my history with your bank and the unprofessional responses from Mike only made a very very bad situation worse.
I cannot believe how I was treated. Even now I am still in a brace but am able to finally sit up and type. Can you imagine how I must have appeared that day only 4 days post surgery....
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Red Bluff Branch at Red Bluff, CA
25 of 27 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Beverly01, Nov. 08, 2016
I recently deposited a check. It was a workmans compensation check drafted on behalf of my employer. The Check was made out to my full last name including the hyphen. The ATM team reversed the deposit due to possible fraud. When I finally found someone who could explain why they were unable to help me after I explained to them they accepted previous checks made out to me for deposit that had variation of my last name. (people get confused due to the hyphen) The representative advised me that I would have to come in and sign a new signature card. I explained I had just had my neck fused in two places and could not drive nor could I walk without assistance. I further pointed out that I had a savings account, credit card, mortgage, CD and home equity loan and have been with them almost 25 years and they have never questioned my identity before. Moreover I advised her she could pull the ATM tapes and see me making the deposit. I advised I did not understand how depositing my payroll check would be considered fraud since I did not make a withdrawel. Despite all of the above I was advised I had to be in the branch within 30 minutes or the check would be mailed back to me. I explained again I could not drive and that i was in a full neck brace due to surgery earlier the week before. They insisted I come in so I had to arrange transportation and walk into the branch. I had to come in in my bed clothes since I was unable to dress myself, comb my hair, shower, etc etc.
I sat with a man named Mike who did not take ownership of the issue and simply had me sign the signature card (the surgery affected my ability to use my hands as I normally would) and would not honor the agreement if I arrived in 30 minutes and signed the card they would accept the deposit. I was in tears due to the stress of the situation and how mortified i was to be seen in public so awful. As I walked out the door Mike shouted "Have a nice day".
Not only was the stress and aggravation of having to come in bad enough to move me to tears, his final words to me were clearly inappropriate given the encounter. Again, his shout caused more people to turn and stare at my scar, brace and overall post surgery appearance.
Bottom line, I should not have had to come in and sign a new signature card on that day. They new my circumstances and they were aware they had accepted deposits to my account with variations of my last name for years. The inflexability of the decision maker was a poor call given my history with your bank and the unprofessional responses from Mike only made a very very bad situation worse.
I cannot believe how I was treated. Even now I am still in a brace but am able to finally sit up and type. Can you imagine how I must have appeared that day only 4 days post surgery....
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Red Bluff Branch at Red Bluff, CA
25 of 27 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Boops 2016-11-16 17:38:32
That was totally uncalled for behavior from that branch. I'm retired from banking 30 plus years with another bank and this was not handled right at all. Did you ever speak to the Branch Manager at all? We do make exceptions depending on the circumstances and extenuating circumstances like yours. You are a long time loyal customer of theirs and I'm quite frankly suprised you haven't closed your accounts with them. I would however suggest you write this same letter to the President of US Bank and let him know if your frustration and anger over this incident. I'm so sorry you had to indure this treatment and certainly hope your feeling better and recovering quickly.
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