U.S. Bank, Preston Highway Meijer Branch

Name:U.S. Bank, Preston Highway Meijer Branch
Full Service Retail Office
Review:805 client reviews
Location:9500 Preston Highway
Louisville, KY 40229

Jefferson County
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Phone:502-964-1873
Office Hours:Mon: 10:00 am to 8:00 pm
Tue: 10:00 am to 8:00 pm
Wed: 10:00 am to 8:00 pm
Thur: 10:00 am to 8:00 pm
Fri: 10:00 am to 8:00 pm
Sat: 10:00 am to 5:00 pm
Sun: 12:00 pm to 5:00 pm
Branch Deposit:$9,260,000
FDIC Cert:#6548
Established:2002-07-01


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3227, view all, view on map
Website:http://www.usbank.com
Total Assets:$423,203,763,000
Total Deposits:$315,187,684,000
Total Equity Capital:$43,800,079,000
Total Domestic Office Deposits:$288,161,152,000
Net Income:$1,320,777,000
Quarterly Net Income:$1,320,777,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

805 client reviews of U.S. Bank scored 2.5 out of 5.

Horrible
Overall Rating
Other Services
by Bleerue89, Jul. 29, 2016

Their customer service is horrible! I recently moved to Seattle, WA. I was attempting to transfer money over from my acct with Golden 1 for a recurring draft and their routing number kept popping up as Invalid. When I called they customer service rep was extremely unhelpful. She didn't offer any other solutions. The quickest way I was going to be able to get the money in the acct would end up being one day late. I politely asked her to notate my acct advising them to not charge any overdraft fees. She said she would be happy to. When I told her about my move to Seattle she never offered or suggested that I update my address, which was the last thing on my mind as I was frantic about trying to get the money into that acct on time. Fast forward to a month later, I have $300 in overdraft fees which I only became aware of 2 days ago. When I called the branch manager to dispute this he told me there was no note on my acct and that he was not willing to aid me and my concerns in any way shape or form and that "it isn't her job to offer or suggest that I update my address". He said I was misinformed from recovery services. He did not apologize, he was rude, and very unconcerned. Do NOT bank with them. When dealing with recovery services for a second time I was told the branch manager misinformed me. We then conducted a three way call between myself, recovery, and the branch manager. He rattled off his reason as to why he "WONT" reverse fees. The recovery rep stepped in and said "so it's his discretion to reverse fees. It's not that he can't but that HES NOT WILLING TO". He then said "I'm hanging up now". Now I'm stuck with a $300 balance I am responsible for paying off. When the my acct would have only been overdrafted for a 24hr period and the money I transferred was in my acct the next day. Call me crazy but I was under the impression banks were supposed to help protect your money...not rob you. HORRIBLE. HORRIBLE. HORRIBLE CUSTOMER SERVICE!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunrise Mall Branch at Citrus Heights, CA
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Stephanie Branch Manager wanted me to jump through too many hoops!
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by sngltrvlr, Jul. 25, 2016

I needed a Medalion Signature Guarantee and called several branches within walking distance to my home. The bank at Second and Columbia Branch is the closest, but miles away in service. Stephanie, branch manager, wanted me to e-mail the paper work a day ahead of time and told me it would be an hour wait when I got there. On Friday when I called, she told me that she couldn't do it! This was the worst customer service I've experienced in a LONG time! I ended up going to Marshall Jordan at the 4th and Harrison Branch. He is the best Branch Manager I've met in years! It was worth going the extra few blocks for excellent customer service!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Second And Columbia Branch at Portland, OR
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Marshall Jordan Branch Manager is excellent!
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Office Environment & Staff
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by sngltrvlr, Jul. 25, 2016

I needed a Medallion Signature Guarantee and called several brances that are within walking distance to my home. I got the run around from all of them: an hour wait, requesting that I e-mail forms ahead of time, not today, etc., EXCEPT Marshall Jordan Branch Manager of the 4th and Harrison branch. He told me to come right in and we'd get it done! Marshall is the best branch manager I've met in a very long time. I've been a USbancorp client for decades and people like Marshall are the reason why.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
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All Reviews...

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