U.S. Bank, Oswego Meijer

Name:U.S. Bank, Oswego Meijer
Full Service Retail Office
Review:887 client reviews
Location:2700 Us Highway 34
Oswego, IL 60543

Kendall County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3159, view all, view on map
Total Assets:$456,025,829,000
Total Deposits:$357,200,076,000
Total Equity Capital:$46,717,988,000
Total Domestic Office Deposits:$327,047,060,000
Net Income:$6,038,411,000
Quarterly Net Income:$1,837,411,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:13%
Quarterly Return on Equity:16%

Client Review

887 client reviews of U.S. Bank scored 2.5 out of 5.

US Bank Oswego, IL Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ExchangeMonkey, Feb. 04, 2017

This review is specifically for US Bank, Oswego, IL Branch that is inside Meijer.
I have been a US Bank customer for almost 13 years, I was very happy with US Bank as well as Oswego branch up until last year. Suddenly all the staff at US Bank Meijer (Oswego) location was replaced and service went downhill. Wait times went from a couple of minutes to 10-15 minutes on average, a couple of people on staff is very unprofessional and should not be in banking sector. Sometimes US Bank checks that should be treated as cash are deposited as outside bank check and you have to wait for your funds to be available after 3 days. Staff turnover is very high and there is no relationship.  Funds are withheld at will for larger deposits depending on which teller you get.
A particular teller discriminates against non-whites and non-Hispanics, closing of his teller window is very common if customer in line is from a particular ethnicity and his window will reopen as soon as that customer from particular ethnicity is served by the other teller.
Employees seems to be having internal issue among themselves and you can tell from the body language that they are bickering or not getting along and it impacts their ability to serve the customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oswego Meijer at Oswego, IL
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