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U.S. Bank, Review
U.S. Bank, Review
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based on 957 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 367 Reviews with 5 Star
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Preventing Scams
Overall Rating
Office Environment & Staff
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Other Services
by AJC1, Feb. 21, 2018
Recently my elderly mother went into your bank in an attempt to wire transfer some money to her grandson in South Africa. The bank employees and Carlie Schmidt were very concerned that this was a possible scam and wanted to insure that the information my mother had was in fact legitimate. I was very impressed that they took the time to double check that my mother was not being taken advantage of. Thank -you for watching out for your older customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oakview Branch at Omaha, NE
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby AJC1, Feb. 21, 2018
Recently my elderly mother went into your bank in an attempt to wire transfer some money to her grandson in South Africa. The bank employees and Carlie Schmidt were very concerned that this was a possible scam and wanted to insure that the information my mother had was in fact legitimate. I was very impressed that they took the time to double check that my mother was not being taken advantage of. Thank -you for watching out for your older customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oakview Branch at Omaha, NE
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Morgan
Overall Rating
by LROSHEL, Jan. 25, 2018
I walked into the us bank on Holmes needing a notary, I felt like I was having a chat with a long lost friend as Morgan looked through my paperwork. I would say 5 stars for customer service, Morgan has the gift of conectiveness and I would say this man needs a raise! Because of his ability to listen, connect and make someone feel heard I believe he has mastered the art of woo. Anyway, I so enjoyed my visit today with us bank, wanted to write a positive review you'll! And Morgan I hope you hear this and your boss gives you some praise!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, I-435 & Holmes Branch at Kansas City, MO
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Overall Ratingby LROSHEL, Jan. 25, 2018
I walked into the us bank on Holmes needing a notary, I felt like I was having a chat with a long lost friend as Morgan looked through my paperwork. I would say 5 stars for customer service, Morgan has the gift of conectiveness and I would say this man needs a raise! Because of his ability to listen, connect and make someone feel heard I believe he has mastered the art of woo. Anyway, I so enjoyed my visit today with us bank, wanted to write a positive review you'll! And Morgan I hope you hear this and your boss gives you some praise!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, I-435 & Holmes Branch at Kansas City, MO
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Great Bank
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by SuperDave, Nov. 24, 2017
This bank has done an amazing job of helping me to manage accounts my mom originally started there before they were even US Bank. As my mom became incapacitated they did everything they could to help us get deposits into the correct accounts and solve the many problems that came up with her financial situation. Lori was especially helpful.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rossmoor Branch at Walnut Creek, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SuperDave, Nov. 24, 2017
This bank has done an amazing job of helping me to manage accounts my mom originally started there before they were even US Bank. As my mom became incapacitated they did everything they could to help us get deposits into the correct accounts and solve the many problems that came up with her financial situation. Lori was especially helpful.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rossmoor Branch at Walnut Creek, CA
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BBank
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by Mrsaec, Nov. 10, 2017
Always a great experience. Friendly, efficient employees! Love it!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellet Branch at Akron, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mrsaec, Nov. 10, 2017
Always a great experience. Friendly, efficient employees! Love it!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ellet Branch at Akron, OH
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Bellevue Branch Great
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by FrankieSue, Oct. 16, 2017
I have used this branch for many years. I have been able to do everything I needed to do, including loans or refinancing. There is very little to no wait time. They are always pleasant and knowledgeable about any process needed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bellevue Center Publix Branch at Nashville, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FrankieSue, Oct. 16, 2017
I have used this branch for many years. I have been able to do everything I needed to do, including loans or refinancing. There is very little to no wait time. They are always pleasant and knowledgeable about any process needed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bellevue Center Publix Branch at Nashville, TN
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Great branch
Overall Rating
Office Environment & Staff
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by vernonia1, Oct. 13, 2017
I love this branch. The lady who is the manager is great as are the other bankers there. I am greeted with a smile...any issues i have are handled quickly & professionally. I am new to AZ & am so very happy to have this branch close to my home. Thanks to all my great new friends at the West Apache Trail branch
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Apache Trail Safeway Branch at Apache Junction, AZ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby vernonia1, Oct. 13, 2017
I love this branch. The lady who is the manager is great as are the other bankers there. I am greeted with a smile...any issues i have are handled quickly & professionally. I am new to AZ & am so very happy to have this branch close to my home. Thanks to all my great new friends at the West Apache Trail branch
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Apache Trail Safeway Branch at Apache Junction, AZ
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GREAT SERVICE !!!
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by RaeLee, Aug. 25, 2017
We just had a GREAT experience with a home equity line. 2 weeks from start to finish. No closing costs or appraisal fee. 1st year 2.99 rate. Corey was such a help at the beginning and Devica did a great job with the closing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Northtown Branch at Minneapolis, MN
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RaeLee, Aug. 25, 2017
We just had a GREAT experience with a home equity line. 2 weeks from start to finish. No closing costs or appraisal fee. 1st year 2.99 rate. Corey was such a help at the beginning and Devica did a great job with the closing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Northtown Branch at Minneapolis, MN
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Auto Loans and Customer Service
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by Shirvanian, Aug. 21, 2017
I have worked with at least 6 different banks and I know each branch has its own strengths and weeknesses. Chanaka the branch manager, runs a friendly and efficient branch. His staff is very knowledgeable and goes the distance to getting things done. I just had a car loan to set up, and they worked with me and even called me when they had a special on their checking accounts so I can get more from my account relationship. THANK YOU
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sherman Oaks Branch at Sherman Oaks, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shirvanian, Aug. 21, 2017
I have worked with at least 6 different banks and I know each branch has its own strengths and weeknesses. Chanaka the branch manager, runs a friendly and efficient branch. His staff is very knowledgeable and goes the distance to getting things done. I just had a car loan to set up, and they worked with me and even called me when they had a special on their checking accounts so I can get more from my account relationship. THANK YOU
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sherman Oaks Branch at Sherman Oaks, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Mathew has done exceptional service
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by Priya, May. 26, 2017
He has helped me to create account a year back, patiently explained each detail and purpose of each type of account and clarify my questions. It took almost 2 hours to explain and clarify my stuffs. He was happy to help people. he is doing his job well.
But the surprise thing is, I went again yesterday to get notary around 5:45(almost bank closing hours), luckily the same person attended again.Like earlier, He helped me to get notarized n number of documents without any hesitation. I really like the hospitality, friendliness and willing to help people.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hopkins Branch at Hopkins, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Priya, May. 26, 2017
He has helped me to create account a year back, patiently explained each detail and purpose of each type of account and clarify my questions. It took almost 2 hours to explain and clarify my stuffs. He was happy to help people. he is doing his job well.
But the surprise thing is, I went again yesterday to get notary around 5:45(almost bank closing hours), luckily the same person attended again.Like earlier, He helped me to get notarized n number of documents without any hesitation. I really like the hospitality, friendliness and willing to help people.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hopkins Branch at Hopkins, MN
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Exceptional Service!
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by Curatola123, May. 05, 2017
This branch is exceptional in the customer exsperiance . There attention to detail in customer service has been amazin for my companies and personal checking. I recommend this branch and its employees. Chris the manager is knowledgeable and always there to answer questions. Jamie the assistant manager is always upbeat and knowledgeable.
Justin Curatola
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Franklin Market Place Publix Branch at Franklin, TN
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Curatola123, May. 05, 2017
This branch is exceptional in the customer exsperiance . There attention to detail in customer service has been amazin for my companies and personal checking. I recommend this branch and its employees. Chris the manager is knowledgeable and always there to answer questions. Jamie the assistant manager is always upbeat and knowledgeable.
Justin Curatola
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Franklin Market Place Publix Branch at Franklin, TN
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Best of three
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by MsErs, May. 02, 2017
I bank with my credit union and BofA in addition to USBank
I find their policies, especially loans to be quite liberal and their loan officer speaks my language (Russian)
Love doing business with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Country Club Branch at Sacramento, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MsErs, May. 02, 2017
I bank with my credit union and BofA in addition to USBank
I find their policies, especially loans to be quite liberal and their loan officer speaks my language (Russian)
Love doing business with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Country Club Branch at Sacramento, CA
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Banking
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by Mrgary61756, Apr. 03, 2017
I go to get my Disabilty money off my card and everyone so nice.
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia Forum Boulevard at Columbia, MO
2 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mrgary61756, Apr. 03, 2017
I go to get my Disabilty money off my card and everyone so nice.
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia Forum Boulevard at Columbia, MO
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mortgage, checking & savings
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by Selahs, Mar. 31, 2017
Great to deal with regarding questions of any sort, as well as loan application processing. (Home mortgage)
Personnel are uber-courteous, whether cashiers or other...Best bank I've dealt with, along with US Bank in Cumberland, WI, was a match!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Selahs, Mar. 31, 2017
Great to deal with regarding questions of any sort, as well as loan application processing. (Home mortgage)
Personnel are uber-courteous, whether cashiers or other...Best bank I've dealt with, along with US Bank in Cumberland, WI, was a match!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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by French 2017-04-17 18:15:24
I am not pleased with the US Bank of Homewood, IL. I opened a checking account ONLY which required ONLY a SOFT INQUIRY into my credit history which does not effect your credit score. Someone at this Bank requested a HARD INQUIRY which lowered my credit score and they also put in a request for a Bank Reserve Line of credit
I did not request a Bank Reserve Line of credit.Sounds like the personal at this bank probably receive brownie points and or commission for selling the customer their products regardless if the customer requested it or not. I am filing my complaint with the Corporate Office and the Consumer Financial Protection Bureau and most certainly will close my account. I will never do business with US Bank again or recommend this Bank to anyone as a matter of fact I will discourage anyone who wants to listen.
I did not request a Bank Reserve Line of credit.Sounds like the personal at this bank probably receive brownie points and or commission for selling the customer their products regardless if the customer requested it or not. I am filing my complaint with the Corporate Office and the Consumer Financial Protection Bureau and most certainly will close my account. I will never do business with US Bank again or recommend this Bank to anyone as a matter of fact I will discourage anyone who wants to listen.
by Mydollard 2017-04-28 11:17:00
I pushed the wrong button on the ATM and did not realize it so I was waiting for my USAA card to come back after I got cash and then went to go inside about my card. The woman behind me tried to grab my card to give to me long story short the banker had my outside bank card and said he was going to shred it because it was not US Bank card. I am headed on a trip now with no ATM card they had all my IDs and would not give me the card That was just evil
Excellent~
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by stripses, Mar. 31, 2017
By far the best bank I've ever been to! The staff is super nice and walk you step by step to get where you need to be. I've never had an issues with my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Williamsburg Branch at Williamsburg, IA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stripses, Mar. 31, 2017
By far the best bank I've ever been to! The staff is super nice and walk you step by step to get where you need to be. I've never had an issues with my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Williamsburg Branch at Williamsburg, IA
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Big Bank but Local Attitude
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by gigicalla, Mar. 27, 2017
I have banked with USBank since 1980 (it was under another name at the time in Colorado). They have been a solid bank for me, but when I moved to Port Townsend I found that a big bank can have a local mentality that feeds into customer service. I generally prefer to do my banking electronically or at the ATM outside of the bank - but I find the staff so friendly and helpful that I now go inside to make deposits for the personalness of the transaction.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Port Townsend Branch at Port Townsend, WA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gigicalla, Mar. 27, 2017
I have banked with USBank since 1980 (it was under another name at the time in Colorado). They have been a solid bank for me, but when I moved to Port Townsend I found that a big bank can have a local mentality that feeds into customer service. I generally prefer to do my banking electronically or at the ATM outside of the bank - but I find the staff so friendly and helpful that I now go inside to make deposits for the personalness of the transaction.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Port Townsend Branch at Port Townsend, WA
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Mortgagor and checking
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by myhappypets, Mar. 16, 2017
I've seldom had to wait for service and when I did the staff was very attentive to try to serve everyone.
I shopped for mortgage rates and found this to be the best if you consider all the costs of the mortgage. And how can you beat free checking!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 27th & Pine Lake Super Saver Branch at Lincoln, NE
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby myhappypets, Mar. 16, 2017
I've seldom had to wait for service and when I did the staff was very attentive to try to serve everyone.
I shopped for mortgage rates and found this to be the best if you consider all the costs of the mortgage. And how can you beat free checking!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 27th & Pine Lake Super Saver Branch at Lincoln, NE
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wrote the book on customer service
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by sarankev, Feb. 24, 2017
US Bank in Granger, WA is fantastic. So absolutely helpful, friendly, and professional. Very well managed!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Granger Branch at Granger, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sarankev, Feb. 24, 2017
US Bank in Granger, WA is fantastic. So absolutely helpful, friendly, and professional. Very well managed!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Granger Branch at Granger, WA
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Excellent Customer Service
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by NMB1, Feb. 24, 2017
I just experienced top notch service from Jordan at this branch. He was very informative and polite.He clarified several issues that I was having with my online banking.
I appreciate the attention he gave me and I highly recommend working with Jordan or any of the personnel at this location
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NMB1, Feb. 24, 2017
I just experienced top notch service from Jordan at this branch. He was very informative and polite.He clarified several issues that I was having with my online banking.
I appreciate the attention he gave me and I highly recommend working with Jordan or any of the personnel at this location
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
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LOVE worthington hills branch
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by Ladrs, Feb. 17, 2017
The best bank I've ever had. Always pleasant and have a smile AND can greet me by first name at drive up window. The on line banking is easy too. I have had loans thru here with comparable interest offers. Would recommend to friends. I like MY US bank !!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Worthington Hills Branch at Columbus, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ladrs, Feb. 17, 2017
The best bank I've ever had. Always pleasant and have a smile AND can greet me by first name at drive up window. The on line banking is easy too. I have had loans thru here with comparable interest offers. Would recommend to friends. I like MY US bank !!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Worthington Hills Branch at Columbus, OH
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My Bank is Awesome!
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by Gramma, Feb. 04, 2017
Been Banking in the same location for over 20 years. So great to know I can call with any problem I might have and they will get right on it, and problem solved!
Love the friendly staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hayden Lake Albertsons Branch at Hayden, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gramma, Feb. 04, 2017
Been Banking in the same location for over 20 years. So great to know I can call with any problem I might have and they will get right on it, and problem solved!
Love the friendly staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hayden Lake Albertsons Branch at Hayden, ID
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