U.S. Bank, MOSES LAKE BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Rude manager, rude customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lana, Jul. 30, 2011
I have been USBank customer for over 15 years and I was pleased with the service until I moved to Moses Lake,WA. Customer service here is very poor, some clerks doesn't know how to count, waiting time is too long and don't expect the manager to be on your side, she always makes excuses for employees mistakes and she is very rude to the customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Moses Lake Branch at Moses Lake, WA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lana, Jul. 30, 2011
I have been USBank customer for over 15 years and I was pleased with the service until I moved to Moses Lake,WA. Customer service here is very poor, some clerks doesn't know how to count, waiting time is too long and don't expect the manager to be on your side, she always makes excuses for employees mistakes and she is very rude to the customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Moses Lake Branch at Moses Lake, WA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Very horrible customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KRCole, Jul. 09, 2011
My husband and I are trying to get a home loan through the Moses lake branch and we have had to do 1 extension already and have to go sign another one Monday because our closing date is on Sunday and we know absolutely nothing about our loan and every time I attempt to contact the mortgage lady and she denys my phone calls and won't respond to my email. When the underwriter needed information I didn't know for a week and I found out because I called her. This is the by far worst experience I have ever had
* this review was made on U.S. Bank, Moses Lake Branch at Moses Lake, WA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KRCole, Jul. 09, 2011
My husband and I are trying to get a home loan through the Moses lake branch and we have had to do 1 extension already and have to go sign another one Monday because our closing date is on Sunday and we know absolutely nothing about our loan and every time I attempt to contact the mortgage lady and she denys my phone calls and won't respond to my email. When the underwriter needed information I didn't know for a week and I found out because I called her. This is the by far worst experience I have ever had
* this review was made on U.S. Bank, Moses Lake Branch at Moses Lake, WA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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