U.S. Bank, Moorhead Branch

Name:U.S. Bank, Moorhead Branch
Full Service Brick and Mortar Office
Review:883 client reviews
Location:403 Center Avenue
Moorhead, MN 56560

Clay County
View Other Branches
 
Phone:218-299-6760
Office Hours:Mon: 9:00 am to 4:00 pm
Tue: 9:00 am to 4:00 pm
Wed: 9:00 am to 4:00 pm
Thur: 9:00 am to 4:00 pm
Fri: 9:00 am to 4:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 8:00 am to 6:00 pm
Tue: 8:00 am to 6:00 pm
Wed: 8:00 am to 6:00 pm
Thur: 8:00 am to 6:00 pm
Fri: 8:00 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
FDIC Cert:#6548
Established:1954-09-09


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3216, view all, view on map
Website:http://www.usbank.com
Total Assets:$442,985,106,000
Total Deposits:$346,548,026,000
Total Equity Capital:$46,089,475,000
Total Domestic Office Deposits:$320,409,722,000
Net Income:$1,362,018,000
Quarterly Net Income:$1,362,018,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

883 client reviews of U.S. Bank scored 2.5 out of 5.

Worst customer service from Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by momof2daughters, Jul. 18, 2017

The manager was asked to assist with my large cashier check deposit and an outgoing cashiers check.  Although she approved it, she was very impersonal and stuck up as if I should be grateful she was doing me this "favor".  She didn't even introduce herself to me and just proceeded to talk to the teller about the transactions and her decision to hold some of the funds in front of me as if I wasn't there.  I'll never go to that location again. I'll go to another branch location next time and might even consider switching banks.  I felt un-welcome and not at all treated with respect.  That manager acted as if she was too good to even greet me. She never even smiled.   Unbelievable.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eau Claire Sky Park Branch at Eau Claire, WI
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Worst Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NellyT, Jul. 17, 2017

Recently got married and have not had time to change my name with the bank.  Have been a customer for over 10 years. Enrolled in direct deposit from my job so I rarely have to walk into a branch.  Received a payroll check this time-and customer service said I just needed my marriage certificate and ID.
When I walked into the Branch, Ariel(Assistant Manager) was very rude and condescending. Saying she couldn't verify my identity with just "a piece of paper", since my DL had already my married name.  In no way was she even apologetic with the wrong information I was given.  Nor did she even try to explain why my original copy of Marriage Certificate(which has my old name and new name) wasn't enough.
Called customer service again, they said I should be able to simply "cash" the check since the name matched with my new DL.  
Ariel again, did not even try to explain why she couldn't. I was confused since I was under the impression Banks are supposed to do that, she went on to say "this isn't a check cashing place" wow...
Im extremely disappointed with the way I was treated and how insensitive she was with my situation.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Platt Avenue Vons Branch at West Hills, CA
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Dunsmer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by davidjcareyjr235, Jul. 15, 2017

 I like everything about your bank and I like to become when your bank member thank you very much and when I say

* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Dunsmuir Branch at Dunsmuir, CA
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All Reviews...

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