U.S. Bank, Montgomery Village Branch

Name:U.S. Bank, Montgomery Village Branch
Full Service Brick and Mortar Office
Review:716 client reviews
Location:2308 Magowan Drive
Santa Rosa, CA 95405

Sonoma County
View Other Branches
 
Phone:707-526-5400
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Branch Deposit:$35,485,000
FDIC Cert:#6548
Established:1890-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3220, view all, view on map
Website:http://www.usbank.com
Total Assets:$405,363,173,000
Total Deposits:$297,444,787,000
Total Equity Capital:$40,796,251,000
Total Domestic Office Deposits:$268,857,148,000
Net Income:$1,374,708,000
Quarterly Net Income:$1,374,708,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

716 client reviews of U.S. Bank scored 2.5 out of 5.

ATM eats cards-- Worst customer service I have ever experienced!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by rustyshackleford, Sep. 02, 2015

I used the ATM with a debit card after having checked my balance via phone, and that this bank was in network via internet prior to using the ATM. The machine ate my card. The customer service line rep said I would have to be present at the moment the bank opened and they would give my card back (she was aware that this was not a U.S. Bank card). As I work 2nd shift I had to wait up all night (and had a doctor appt this afternoon so no sleep) for the bank to open. They refused to give my card. Called customer service line who told me the machine destroys the cards when they are eaten. She connected me to a local branch manager who was very rude and confirmed that sometimes there are just machine errors, but the machines don't destroy the cards, they only give back cards if they are US Bank cards, otherwise they cannot confirm identity....HELLO! I have a driver's license, passport 3 photo I.D.'s from work and a slew of credit cards, insurance cards, etc with my name. I think I can be identified!! No where does the ATM say "eaten cards become their property" and I have had the displeasure of being lied to, staying up all night, wasting gas and countless time ordering a new card and dealing with the worst customer service I have ever experienced(being on hold and talking to numerous CSRs no resolution), all over a mechanical glitch. Customer Beware...the ATM eats cards and the staff are liars and rude. I am filing a complaint with several agencies both federal and the BBB. I don't take it lightly when my property is detained and destroyed, my time wasted, and when I am treated in such a manner.  I am a well regarded and known member of this community. My family has lived in Berea for over 150 years. (As an aside, I had a card rejected once in Mexico, the ATM spit it back out).

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Berea Branch at Berea, KY
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US BANK--
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DADDYCHAD, Aug. 26, 2015

Terrible office hours and drive thru. Closes at 4:00 everyday except Friday. How do they expect a person that works to get there before 4:00. Ridiculous.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sparta Main Branch at Sparta, TN
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so satisfied with this branch
Overall Rating
by charlottew, Aug. 26, 2015

The tellers are always polite. They remember you once you start coming in on a regular basis. The whole staff is so friendly and is always willing to help if you look lost. So happy staying with US Bank after I moved to Arcata.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arcata Branch at Arcata, CA
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All Reviews...

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